Work From Home Bilingual Client Services Representative

ABOUT THE ROLE AO Garcia Agency is a fast‑growing marketing and communications firm that serves a diverse portfolio of clients across the Americas. As a Work From Home Bilingual Client Services Representative, you will be the first point of contact for our Spanish‑ and English‑speaking clients, ensuring their needs are met with professionalism and efficiency. Your role will support the agency’s mission to deliver exceptional service, drive client satisfaction, and contribute to the overall growth of the organization. You will operate within a collaborative, results‑driven environment that values initiative and continuous improvement. By managing client inquiries, resolving issues, and identifying upsell opportunities, you will help sustain long‑term relationships and support the agency’s expansion into new markets. WHAT YOU'LL DO - Respond to inbound and outbound client communications in both Spanish and English, providing timely and accurate information. - Resolve client concerns, troubleshoot problems, and coordinate with internal teams to ensure seamless service delivery. - Maintain detailed client records in the CRM, tracking interactions, follow‑ups, and service metrics. - Identify opportunities for upselling and cross‑selling agency services, contributing to revenue growth. - Participate in regular team meetings, share best practices, and support the development of new client service processes. WHAT YOU'LL NEED - Proven experience (minimum 1‑2 years) in client services, customer support, or a call‑center environment. - Fluency in Spanish and English, with excellent verbal and written communication skills in both languages. - Strong problem‑solving abilities and the capacity to handle multiple priorities in a fast‑paced setting. - Self‑starter attitude, with a demonstrated ability to work independently while collaborating effectively with remote teammates. - Proficiency with CRM systems, Microsoft Office, and virtual communication tools. - Reliable high‑speed internet, a quiet workspace, and a quality headset for clear audio. WHY REMOTE At AO Garcia Agency, remote work is more than a location; it is a culture that empowers employees to balance professional ambition with personal life. Our distributed team operates across time zones, relying on asynchronous communication and flexible scheduling to maintain high productivity while respecting individual rhythms. The remote model allows you to focus on delivering value to clients without the constraints of a traditional office, fostering a healthier work‑life balance and reducing commuting stress. We provide a supportive environment that encourages growth and innovation. Through regular virtual check‑ins, mentorship programs, and access to digital collaboration tools, you will have the resources to advance your career and potentially step into leadership roles within the organization. BENEFITS - Comprehensive health, dental, and vision insurance coverage. - Generous paid time off and holiday schedule. - Remote work stipend to support home office setup. - Annual learning and development budget for courses, certifications, and conferences. - Performance‑based bonuses and uncapped earning potential. - Inclusive, diverse, and collaborative company culture with regular virtual team events.