Vice President of Customer Growth

ABOUT THE ROLE PatientIQ is the leading outcomes intelligence platform for healthcare, purpose-built to help health systems, specialty practices, medical device companies, and medical societies collect, analyze, and act on patient-reported outcomes data at scale. Our platform powers clinical research, post-market surveillance, registry management, and value-based care programs across hundreds of provider organizations and some of the largest device manufacturers in the world. We are seeking a VP of Customer Growth to lead our customer success efforts and drive revenue growth. This is a unique opportunity to build and lead a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success-Specialty Practice. The successful candidate will inherit a strong team, a clear structure, and a commercially ambitious mandate to grow net revenue retention to 120%+ while protecting and expanding relationships with some of the most consequential health systems and specialty practices in the country. WHAT YOU'LL DO As the VP of Customer Growth, you will be responsible for owning the full net revenue retention and expansion ARR targets for PatientIQ. You will lead three teams, carry and manage personal expansion quota, and build and administer CSM-level expansion incentive plans tied to ARR growth. You will also own the Strategic Account Program for named accounts, build the CS-as-revenue operating model, and partner with the VP Provider Sales in a commercial pod model. WHAT YOU'LL NEED To be successful in this role, you will need 8+ years of experience in Customer Success, Account Management, or commercial CS leadership in B2B SaaS or health technology. You will have a proven track record carrying and exceeding expansion quota, experience building CS-as-revenue models, and health system or clinical technology account management experience. You will also need to have led teams of 10+ and demonstrated ability to grow NRR from 120%+ in a prior role. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere while still being part of a fast-growing and mission-driven organization. You will be able to collaborate with a world-class team and contribute to the development of a leading outcomes intelligence platform for healthcare. BENEFITS We offer a range of benefits, including great benefits, a mission-driven culture, true idea meritocracy, flexible time off, and a world-class team. We are proud to have been selected as one of the top 50 "Best Small Companies to Work For in Chicago" and we are committed to creating a work environment that is supportive, inclusive, and rewarding.