Vendor Performance Manager, APAC

ABOUT THE ROLE Vendor Performance Manager, APAC You will lead the operational ownership of strategic vendor relationships that support Airbnb’s Homes program across the Asia‑Pacific region. Your focus will be on ensuring vendors meet quality, efficiency, compliance and cost expectations while driving continuous improvement and scalability. WHAT YOU'LL DO You will manage end‑to‑end performance for key operational vendors, developing and tracking KPIs and SLAs, and reporting on quality, efficiency, compliance and cost metrics. You will conduct deep‑dive data analysis to uncover root causes of performance gaps and emerging trends, translating insights into actionable plans for vendors and internal stakeholders. You will streamline workflows, optimize reporting and maintain data accuracy to boost internal operational efficiency. You will architect scalable operations for new initiatives and pilots, partnering with planning teams to align vendor capacity with short‑term and long‑term forecasts. You will lead business reviews with vendor partners, driving accountability and documenting clear action plans. You will identify, scope and lead process improvement projects with vendors to enhance quality, reduce friction and improve the host experience. You will ensure vendors comply with contractual agreements, security requirements and policy updates, and proactively mitigate operational and compliance risks. You will serve as the operational liaison between vendors and internal teams such as Program Management, Product, Policy, Legal, Training and Finance, synthesizing vendor feedback to inform product and policy development and providing regular updates to senior leadership. WHAT YOU'LL NEED Ten or more years of professional experience, with at least five years in vendor management, supplier relationship management or outsourced operations performance in a high‑volume, global environment. Strong analytical skills and proven ability to analyze large datasets using tools such as Excel, Google Sheets and SQL. Deep working knowledge of CRM systems, especially Salesforce, and sales enablement tools such as MixMax and Gong. A solid understanding of contact center operations, quality assurance methodologies and process improvement frameworks such as Lean or Six Sigma. Exceptional written and verbal communication skills, with the ability to present complex information clearly and influence stakeholders at all levels. Experience managing complex operational projects with clear timelines, deliverables and cross‑functional dependencies. Preferred – experience in the tech, travel or gig/sharing economy sectors; familiarity with two‑sided marketplace dynamics; experience launching new programs or standing up operations with a vendor from scratch. WHY REMOTE This role is fully remote, allowing you to work from anywhere in the Asia‑Pacific region while collaborating with a global team to support Airbnb’s worldwide community of hosts and guests. BENEFITS Airbnb offers a comprehensive benefits package that includes health coverage, parental leave, education stipends, life insurance, equipment stipends and a flexible schedule to support a healthy work‑life balance.