Vehicle Repair Assessor Philippines

ABOUT THE ROLE Assure Scratch & Dent is seeking an experienced Vehicle Repair Assessor to support their Australian operations. This is a full-time remote position based in the Philippines, where you will play a crucial role in assessing customer-submitted vehicle photos and videos to determine repair eligibility, prepare accurate repair quotes, and allocate repairs to mobile repair technicians. WHAT YOU'LL DO As a Vehicle Repair Assessor, you will be responsible for assessing vehicle damage from photos and videos submitted by customers, identifying repair methods suitable for mobile cosmetic repair, and determining when damage requires a traditional body shop rather than a mobile repair. You will also prepare accurate repair quotations using company pricing guidelines, estimate labour times and material requirements, and assess scratches, dents, paint damage, bumper repairs, alloy wheels, mirrors, and other cosmetic repairs. Additionally, you will identify pre-existing damage and multiple repair areas, escalate complex repairs where required, and liaise with customer service, sales, and scheduling teams to maintain fast turnaround times while ensuring assessment accuracy. WHAT YOU'LL NEED To succeed in this role, you will require real-world panel beating or automotive repair experience, a strong understanding of cosmetic vehicle repairs, and a minimum of 3 years' experience in a similar automotive repair role. You will also need to possess excellent written English, strong computer skills, and the ability to work independently in a remote environment. Other essential skills include: - Strong knowledge of modern vehicle construction and repair techniques - Excellent understanding of cosmetic SMART repairs - Ability to determine what repairs can safely and effectively be completed by a mobile repair van - Ability to identify repairs that require workshop facilities or replacement parts - Experience preparing repair estimates and quotations - High attention to detail - Strong knowledge of Australian vehicle repair standards - Experience working with Australian customers WHY REMOTE This is a full-time remote position based in the Philippines, allowing you to work from the comfort of your own home while still supporting Assure Scratch & Dent's Australian operations. BENEFITS This role offers a competitive salary and benefits package.