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ABOUT THE ROLE Plumbers Co‑op is Australia's only plumber‑owned supply team, dedicated to empowering the plumbing trade with competitive pricing, exceptional service and a member‑first culture. As a Sales & Operations Associate you will be the frontline partner for our network of 27 locations across NSW, Victoria and Queensland, ensuring that every plumber receives the right products, at the right time, and with the support they need to succeed. This role is a hybrid of sales, logistics and customer service, and it offers a unique opportunity to grow your career while staying true to the values of the trade. WHAT YOU'LL DO - Engage with plumbers and contractors to understand their product needs and recommend solutions that drive their business forward. - Manage order processing, inventory levels and delivery schedules, coordinating with warehouse teams to maintain optimal stock and minimise back‑orders. - Resolve customer inquiries and issues in a timely, professional manner, turning challenges into opportunities for loyalty and repeat business. - Collaborate with the marketing team to develop targeted promotions and educational content that highlights new products and industry best practices. - Analyse sales data and customer feedback to identify trends, forecast demand and support continuous improvement of our supply chain. WHAT YOU'LL NEED - Minimum of two years experience in a sales, retail or supply‑chain role, preferably within the building or plumbing industry. - Strong communication skills in both English and basic Australian slang, with the ability to build rapport with a diverse customer base. - Proficiency with CRM and inventory management systems; experience with Microsoft Office and basic data analysis is essential. - A proactive, problem‑solving mindset, with the ability to work independently while collaborating across multiple locations. - A valid driver’s licence and a willingness to travel to partner sites as needed. WHY REMOTE Plumbers Co‑op embraces a distributed, asynchronous culture that respects the varied schedules of our team members. By working remotely, you can balance your professional responsibilities with personal commitments, while still contributing to a high‑impact, trade‑focused mission. Our remote framework is built on flexible hours, clear communication protocols and a robust digital toolkit that keeps every team member connected, regardless of location. BENEFITS Health and dental coverage for you and your dependents Generous paid time off, including annual leave, public holidays and personal days A remote work stipend to support your home office setup Annual learning budget for professional development and industry certifications