Technical Success Manager

ABOUT THE ROLE We're seeking a skilled Technical Success Manager to join our Implementation team at Marqeta. This critical role involves delivering our cutting-edge card issuing and payments platform to new customers, leading the technical onboarding of standardized products, and supporting customers through implementation. As a Technical Success Manager, you will become a trusted voice both internally and externally, blending product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices. WHAT YOU'LL DO As a Technical Success Manager, you will be responsible for leading implementations, customer support, building product expertise, advocating for customers, and collaborating cross-functionally. Your key responsibilities will include: - Leading the configuration and deployment of Marqeta's standardized products and services for new customers, interfacing with various stakeholders. - Serving as the technical expert guiding customers through their integration journey, especially with our APIs. - Developing deep knowledge of specific Marqeta products and services, creating customer slide presentations, internal runbooks, and training content to scale team knowledge. - Providing feedback to internal teams that reflects the customer's voice and ensures our product evolves to meet real-world needs. - Partnering with Marqeta's Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals. WHAT YOU'LL NEED To succeed in this role, you will need: - 5+ years of experience in a technical customer-facing role, such as solutions engineering, technical onboarding, or technical support. - Exceptional communication skills, with the ability to explain complex technical concepts to anyone orally and in writing. - Ability to manage projects independently and take initiative in solving problems. - Expert proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog. - Comfortable working across teams and building relationships with both clients and internal stakeholders. - A customer-first mindset, skilled at understanding customer needs and designing practical solutions. - Strategic thinking, with the ability to connect daily work to broader business goals and team priorities. - Commitment to learning and contributing to the growth of others on the team. WHY REMOTE Marqeta is a Flex First company, allowing you to choose your best working environment, whether that be from home or at a company office. We calibrate pay to a competitive value according to working location. BENEFITS - Multiple health insurance options - Flexible vacation time - Retirement savings program with company contribution - Equity in a publicly-traded company - Monthly stipend to support our remote work model - Annual “development dollars” to support our people growth and development - Family-forming benefits and up to 20 weeks of Parental Leave