Technical Solutions Specialist

ABOUT THE ROLE We are seeking a highly skilled Technical Solutions Specialist to join our team in Japan. As a trusted technical advisor, you will serve as a key point of contact for Dropbox customers, partners, and our Direct Sales and Channel teams across Japan and Korea. Your primary responsibility will be to lead technical discovery, solution design, product demonstrations, integration and security discussions, pilots, and proofs of concept across both markets. WHAT YOU'LL DO - Partner with the Direct Sales and Channel teams to understand customer requirements and design secure, scalable solutions across Dropbox products, add-ons, and third-party integrations. - Lead technical discovery sessions, product demonstrations, architecture workshops, security reviews, pilots, and proofs of concept. - Advise customers and partners on APIs, integrations, migration strategies, deployment approaches, and the ongoing management and security of Dropbox solutions. - Build trusted technical relationships with stakeholders across IT, Security, Engineering, Operations, business leadership, and executive teams, confidently addressing technical objections and risk considerations. - Translate technical capabilities into clear business value and develop tailored workflows and solutions that support measurable customer outcomes. - Enable Sales teams, Customer Success teams, service delivery partners, and channel partners through technical training, demonstrations, and reusable content, while ensuring a smooth transition from pre-sales to post-sales. - Represent the voice of the customer to Dropbox Product teams and leadership, and participate in customer meetings, partner engagements, conferences, and other industry events. WHAT YOU'LL NEED - Demonstrated experience in a customer-facing technical pre-sales role, such as Sales Engineer, Solutions Consultant, Technical Consultant, or Professional Services Consultant, within B2B SaaS or cloud technology. - Strong knowledge of SaaS applications, cloud and on-premises integrations, APIs, identity and access management, and enterprise security concepts. - Experience leading technical discovery, product demonstrations, solution workshops, security discussions, pilots, or proofs of concept. - Ability to translate complex technical information into clear business outcomes and communicate effectively with IT administrators, developers, security teams, business decision-makers, and executive audiences. - Experience supporting AI-enabled solutions and enterprise security requirements, with sound judgment around data privacy, output validation, customer confidentiality, and responsible AI use. - Professional fluency in Japanese and Korean, with business-level proficiency in English. - Willingness and ability to travel to customer sites, partner meetings, conferences, and other events across Japan and Korea, with occasional travel elsewhere in the APJ region. WHY REMOTE As a Technical Solutions Specialist at Dropbox, you will have the opportunity to work remotely and collaborate with our global teams through meetings, documentation, and internal communications. You will be able to lead customer-facing technical discussions, demonstrations, presentations, and written communications in Japanese and Korean, while also contributing to the development of tailored workflows and solutions that support measurable customer outcomes. BENEFITS - Competitive salary and bonus structure - Comprehensive health plan - Parental leave and education stipend - Life insurance and equipment stipend - Flexible schedule and remote work arrangement - Opportunities for professional growth and development - Collaborative and dynamic work environment