Technical Program Manager, Knowledge Systems

ABOUT THE ROLE We are seeking a Technical Program Manager to join the Knowledge Systems team at Coinbase, a remote-first company that is uncompromising on its mission to increase economic freedom. As a Technical Program Manager, you will play a critical role in translating knowledge strategy into technical execution, bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly. WHAT YOU'LL DO Your responsibilities will include owning technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery. You will drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans. Additionally, you will lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling. WHAT YOU'LL NEED To be successful in this role, you will need 5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment. You will also need deep familiarity with modern information retrieval architectures, CMS platforms, structured content, and metadata models. Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance, is also essential. WHY REMOTE Coinbase is a remote-first company that requires its employees to get together quarterly for intense in-person working sessions called “surges.” BENEFITS Coinbase offers a competitive annual base salary range of $148,835 - $175,100 USD, as well as equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).