Technical Partner Manager - Networks

ABOUT THE ROLE We are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) Network partnerships team at Stripe. In this role, you will be responsible for building and maintaining strong relationships with our partners, facilitating technical integrations and launching new capabilities with new and existing partners, and ensuring the optimal performance of our solutions with financial partners. WHAT YOU'LL DO As a Technical Partner Manager, you will be responsible for: * Building and maintaining strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support. * Collaborating closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time. * Establishing Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. * Working across multiple Stripe teams, including Engineering, Product, and Partner Development, to support and drive process enhancements and technical solutions that benefit partners. * Assisting in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently. * Identifying inefficiencies within Stripe’s operating model, proposing and driving effective solutions to address them. * Providing ongoing training, documentation, and support to partners, helping them leverage Stripe’s technology and products effectively. * Gathering feedback from partners to inform improvements in internal processes and product functionalities. WHAT YOU'LL NEED To be considered for this role, you should have: * A Bachelor’s degree in Business Administration, Computer Science, or a related field. * Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external partnerships. * Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders. * Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making. * Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders. * Willingness to travel (30%) as partner needs require, and occasional off hours/rotational coverage for incidents. WHY REMOTE As a remote team member, you will have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. You will be able to work closely with partners and internal stakeholders, and contribute to the growth and success of Stripe. BENEFITS Stripe offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.