Technical Partner Manager, AMER Banks

ABOUT THE ROLE We are seeking an experienced Technical Partner Manager to lead technical partner engagements within the Global Partner Engineering & Operations (PE&O) team at Stripe. As a key member of our Global Partnerships organization, you will own relationships with Stripe's AMER bank partners, oversee partner technical integrations and performance, and drive and influence partner deliverables. This is an opportunity to put the global economy within everyone's reach while doing the most meaningful work of your career. WHAT YOU'LL DO As a Technical Partner Manager, you will be responsible for leading technical partner engagements, managing relationships with key financial partners, and overseeing partner technical integrations and performance. Your key responsibilities will include: - Strategic relationship management: serving as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration. - Integration management: working with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met. - Operational excellence: defining, implementing, and monitoring partner health and performance metrics to meet and exceed partner expectations. - Cross-functional alignment: collaborating with Product, Engineering, and Partnerships to drive reliability and product efficiency; leading alignment for the Global Banks pillar's technical and operational needs. - Incident management: overseeing and scaling incident response processes, coordinating RCA (root cause analysis), and driving prevention and remediation plans. - Data-driven insights: analyzing operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience. - Executive engagement: building and managing relationships with Bank partner senior technology/operations counterparts; facilitating engagement between Stripe leadership and partner stakeholders. WHAT YOU'LL NEED To be considered for this role, you will need to meet the minimum requirements: - 8+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred. - Experience in banking, e-commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations. - Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency. - Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders. - Strong analytical and problem-solving skills; able to use data to drive decisions. - Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations). - Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment. - Willingness to travel (~30%) for partner visits and business/service reviews. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and be part of a global team that is dedicated to increasing the GDP of the internet. You will have the opportunity to work with a talented team of professionals who are passionate about making a meaningful impact. BENEFITS - Competitive salary and equity package - Comprehensive health insurance - Flexible work arrangements - Opportunities for professional growth and development - A dynamic and supportive work environment