Technical Account Manager, Terminal

ABOUT THE ROLE We are seeking a Technical Account Manager to join our team at Stripe, a financial infrastructure platform for businesses. As a Technical Account Manager, you will partner with our customers to deliver focused, technical engagements for those adopting or scaling in-person payments. This role offers a unique opportunity to put the global economy within everyone's reach while doing the most important work of your career. WHAT YOU'LL DO As a Technical Account Manager, you will support short high-impact Terminal engagements and augment the broader Technical Account Management function for enterprise in-person commerce customers. Your responsibilities will include: Supporting short high-impact Terminal engagements and augmenting the broader Technical Account Management function for enterprise in-person commerce customers. Supporting customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope. Diagnosing and resolving in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately. Producing concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome. Working with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks. Leading technical calls, demo sessions, and occasional on-site work as needed for short-term deployments. Handing off longer-term operational or product requests to the owning Technical Account Manager or Account team, and ensuring the customer has a clear next-step plan. WHAT YOU'LL NEED To be considered for this role, you should have: At least 5 years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements. Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments. Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations. Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions. Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams. Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements. Practical troubleshooting skills for networking, device pairing, and cross-system payment flows. Ability to work collaboratively with Technical Account Managers, Account teams, and product/support partners; strong client-facing interpersonal skills. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a better work-life balance. You will also have access to our remote work tools and resources to ensure your success in this role. BENEFITS Stripe offers a competitive salary, equity, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and flexible paid time off.