Principal Presales Engineer (German speaker)

ABOUT THE ROLE Twilio is redefining how businesses and developers communicate by delivering cloud‑based APIs that power messaging, voice, video, and authentication across the globe. As a Principal Presales Engineer, you will be a key technical partner in the sales organization, translating complex product capabilities into tangible business value for our German‑speaking customers. You will collaborate closely with account executives, product managers, and engineering teams to design and deliver compelling proof‑of‑concepts and solution architectures that accelerate customer adoption and drive revenue growth. WHAT YOU'LL DO You will lead the technical discovery process with senior stakeholders, uncovering customer pain points and articulating how Twilio’s platform can solve them. You will design and present scalable, secure, and cost‑effective solution blueprints that align with business objectives. You will mentor and coach junior presales engineers, ensuring they are equipped with deep product knowledge and consultative selling skills. You will partner with product and engineering to influence roadmap decisions based on customer feedback and market trends. You will maintain an up‑to‑date library of technical resources, including case studies, whitepapers, and competitive analyses, to support the sales cycle. WHAT YOU'LL NEED You have at least 10 years of experience in a senior technical sales or solutions engineering role, with a proven track record of closing large, complex deals in the communications or cloud space. You possess deep expertise in Twilio’s core products—Programmable Messaging, Voice, Video, and Auth—along with a strong understanding of API design, RESTful services, and real‑time communication protocols. You are fluent in German and English, both written and spoken, and can articulate technical concepts to a mix of technical and non‑technical audiences. You thrive in a fast‑moving, data‑driven environment and can translate customer requirements into actionable technical solutions. You are a collaborative problem‑solver who enjoys working cross‑functionally with product, engineering, and marketing to deliver customer success. WHY REMOTE Twilio’s distributed culture is built on asynchronous collaboration and trust, allowing you to work from anywhere while staying connected with teammates through shared documentation, video calls, and real‑time chat. You will enjoy a flexible schedule that respects your personal commitments, with the freedom to set your own hours as long as core overlap with key stakeholders is maintained. Our remote‑first mindset means you can focus on delivering high‑impact solutions without the distraction of a traditional office environment. BENEFITS Twilio offers a comprehensive benefits package that includes top‑tier health, dental, and vision coverage, a competitive paid time off policy, a remote work stipend to support home office setup, and a generous learning budget for professional development. You will also receive equity options, performance‑based bonuses, and access to global wellness programs, ensuring you are rewarded for your contributions and supported in your growth.