Technical Account Manager

ABOUT THE ROLE Stripe is a financial infrastructure platform for businesses, empowering millions of companies to accept payments, grow their revenue, and accelerate new business opportunities. As a Technical Account Manager, you will play a critical role in supporting Stripe's largest and most complex users, fostering long-term relationships, and driving business growth. WHAT YOU'LL DO As a Technical Account Manager, you will be responsible for providing a gold standard experience to assigned accounts' key stakeholders. Your key responsibilities will include: - Providing customized, strategic consultations to support Stripe's largest and most complex users - Working with the wider Operations team to provide current state, resources, and knowledge to enable gold standard experience across teams interacting directly with the user - Fostering long-term user relationships that grow loyalty to Stripe and Stripe products - Collaborating with cross-functional teams to provide and implement operational solutions on subjects such as fraud/disputes, declines, product adoption, and global expansion - Leading user-facing meetings, both in person and through video chat - Creating user-facing content for long-term solutions - Contributing to the continued design of the support offering WHAT YOU'LL NEED To be successful in this role, you will need: - 5+ years of experience in enterprise-level client-facing work - Strong product sense and ability to solve complex user-related problems - Excellent written and verbal communication skills - Ability to lead complex integration conversations in a highly consultative and proactive manner - Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers - Familiarity with SQL and basic query building skills - Strong technical troubleshooting skills and experience interfacing with technical teams - Adept client relationship management skills - Ability to engage in business-level and technical conversations at multiple levels of the organization WHY REMOTE As a remote Technical Account Manager, you will have the flexibility to work from anywhere and collaborate with a global team. You will be part of a dynamic and fast-paced environment, working with cutting-edge technology and innovative companies. BENEFITS Stripe offers a competitive salary and a range of benefits, including a comprehensive health plan, parental leave, education stipend, life insurance, and a flexible schedule.