Technical Account Manager - EU / UK

ABOUT THE ROLE We are seeking a skilled Technical Account Manager to serve as a trusted technical and payments advisor for several strategically important customers at Marqeta. As a key member of our team, you will manage all technical aspects of Marqeta’s relationship with customers throughout the customer life cycle, working closely with cross-functional teams to win new business, increase current business value, and strengthen customer relationships. WHAT YOU'LL DO You will be on the front line communicating directly with customers, collaborating with internal teams to deliver critical customer feedback that shapes the roadmap and refines our offerings. Your expertise will be built by learning from the Solutions Engineering, Product, and Technology teams who develop and know the platform and solutions. WHAT YOU'LL NEED To be successful in this role, you will need: - 5+ years of customer-facing work experience in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity - Excellent written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences - Ability to execute quickly and provide quick and effective resolutions, with proficiency in seeing things from different angles - Ability to facilitate customer collaboration and influence teams across the organisation to achieve desired customer outcomes - Resourceful problem solver who proactively suggests improvements and challenges the status quo - Ability to prioritise, manage, and deliver on multiple projects simultaneously, with high motivation and ability to work unsupervised against aggressive schedules - Experience and/or enthusiasm learning & discussing APIs - Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side - Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision WHY REMOTE This role offers hybrid flexibility, with candidates within commuting distance of our London (Holborn) office expected to be in the office two days per week. For those based elsewhere in the UK, the position is fully remote. BENEFITS Marqeta offers a comprehensive benefits package, including: - Premium Private Medical and Dental coverage - Generous time off program with additional “Floating Holiday days” - Retirement savings program with company contribution - Equity in a publicly-traded company and an Employee Stock Purchase Program - Monthly stipend to support our remote work model - Annual development stipend to support our people's growth and development - Family-forming benefits and up to 20 weeks of Parental Leave - Wellbeing programs, including Modern Health, HealthKick, and more