Technical Account Manager, Enterprise (West)

ABOUT THE ROLE Hightouch is a leading Agentic Marketing Platform powered by the industry-leading Composable CDP. Our platform enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. With a strong mission to help our customers leverage data and AI to grow their businesses, we're looking for a talented Technical Account Manager to join our team. WHAT YOU'LL DO As a Technical Account Manager, you will be the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey, from kick-off to onboarding, to continued customer success and increased adoption. Your goal will be to guide the customer into their ideal future state and help navigate to the most elegant and efficient solution. You will also contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level. WHAT YOU'LL NEED To be successful in this role, you will need 5-10 years of experience in a client-facing and/or technology-focused role where business experience and technical acumen were combined. You should have excellent project management and communication skills, as well as the ability to quickly learn new technologies and understand complex systems. You should also be able to collaborate cross-functionally with different teams and types of people, and be able to work under pressure, deadlines, and navigate unexpected roadblocks with ease. WHY REMOTE As a remote team member, you will have the flexibility to work from anywhere and be part of a team that values humility, kindness, and compassion. You will be working closely with Sales, Customer Support, Engineering, and other teams to assist with technical escalations and contribute to the success of the Hightouch platform. BENEFITS We offer a competitive compensation package, including an on-target earnings range of $200,000- $250,000 annually, with a base salary of $160,000-200,000 annually. We also offer meaningful equity compensation in the form of ISO options, with early exercise and a 10-year post-termination exercise window.