Technical Account Manager, Enterprise (East)

ABOUT THE ROLE Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner Magic Quadrant for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. WHAT YOU'LL DO As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond. Your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform. WHAT YOU'LL NEED To be successful in this role, you will need 5-10 years of experience in a client-facing and/or technology-focused role where business experience and technical acumen were combined. You should have experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy. Excellent project management and communication skills are also essential. You should be able to quickly learn new technologies and understand complex systems, and have strong troubleshooting and problem-solving skills with a continuous desire to improve your technical acumen. Additionally, you should be able to collaborate cross-functionally with different teams and types of people, and work under pressure, deadlines, and navigate unexpected roadblocks with ease. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and be part of a team that is ambitious, impact-driven, and efficient. You will be working with a team that believes in humility, kindness, and compassion, and is passionate about helping customers leverage data and AI to grow their businesses. BENEFITS Hightouch offers a competitive compensation package, including an On-Target Earnings Range of $200,000-$250,000 annually, with a Base Salary of $160,000-$200,000 annually. We also offer meaningful equity compensation in the form of ISO options, with early exercise and a 10-year post-termination exercise window.