Technical Account Manager - EMEA

ABOUT THE ROLE We are seeking a highly skilled Technical Account Manager to join our EMEA region team at Hightouch. As a bridge between Hightouch and our largest Fortune 5000 customers, you will oversee the entire customer journey, from kick-off to onboarding to continued customer success and increased adoption. You will leverage your product expertise to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent. WHAT YOU'LL DO As a critical member of the Customer Success team, you will be responsible for the retention and expansion of our largest Enterprise customers. You will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations. Your primary responsibilities will include delivering timely and organized onboarding for customers through effective project management, ensuring customers see the full value in Hightouch's products, and advising on technical best practices. You will also provide customers with clear proactive technical guidance and expertise across all our products, collaborate with Customer Support, Engineering, and other teams to assist with technical escalations, and contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level. WHAT YOU'LL NEED To be successful in this role, you will need 5-10 years of experience in a client-facing and/or technology-focused role where business experience and technical acumen were combined. You should have experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy. You will also need excellent project management and communication skills, a proven ability to quickly learn new technologies and understand complex systems, strong troubleshooting and problem-solving skills, and the ability to collaborate cross-functionally with different teams and types of people. WHY REMOTE Hightouch is a remote-friendly company that offers the flexibility to work from anywhere. As a Technical Account Manager, you will have the opportunity to work with our largest Enterprise customers and contribute to the success of our platform from the comfort of your own home. BENEFITS Hightouch offers a competitive salary and benefits package, including a comprehensive health insurance plan, 401(k) matching, and a generous PTO policy. We also participate in E-Verify, which allows us to verify the eligibility of our employees to work in the U.S.