Technical Account Manager

ABOUT THE ROLE As a Technical Account Manager at Datadog, you will play a critical role in ensuring the success of our largest customers by providing hands-on technical services, supporting, adopting, and guiding them through our comprehensive suite of products and features. You will be an expert and trusted advisor, helping customers translate IT Operations into business value. WHAT YOU'LL DO As a Technical Account Manager, you will be responsible for advising on technical support and product adoption for customers, analyzing their IT Operations environment, and providing recommendations to maximize Datadog's value. You will be the customer's advocate, suggesting process changes, product adoption, configuration, and additional features to meet their requirements. You will also participate in Monthly and Quarterly Business Reviews with customers, collaborate with Datadog's product management, engineering, and technical services teams, and continuously evolve best practices for technical product adoption and customer success. WHAT YOU'LL NEED To succeed in this role, you will need a solid technical grounding and hands-on experience in IT Operations. You should be confident in your experience with cloud platforms such as AWS, Azure, or GCP, and comfortable with scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet. You should also be skilled in using CI/CD tools, such as Jenkins, Gitlab, and knowledgeable about containerization tools, such as Docker, Kubernetes, or Rancher. Previous experience working as a Technical Account Manager supporting mid-market and/or Enterprise customers in the cloud space is also essential. WHY REMOTE Datadog is a hybrid workplace, and we offer a flexible work environment that allows our employees to create a work-life harmony that best fits them. As a Technical Account Manager, you will have the opportunity to work remotely and collaborate with our teams globally. BENEFITS Datadog offers a range of benefits to support your growth and well-being, including best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program for in-house networking, new hire stock equity (RSUs) and employee stock purchase plan (ESPP), continuous professional development, product training, and career pathing. We also value diversity and inclusion, and offer an inclusive company culture, with opportunities to join our Community Guilds and Inclusion Talks.