Technical Account Manager 2 - South Africa

ABOUT THE ROLE The Technical Account Manager 2 role at Datadog is a key position in our technical solutions team, enabling the company's worldwide growth by educating potential clients and ensuring existing customers are happy and successful. This expert will provide hands-on technical services to our largest customers, supporting, adopting, and guiding them through the comprehensive suite of products and features available at Datadog. WHAT YOU'LL DO As a Technical Account Manager 2, you will advise on technical support and product adoption for customers throughout the pre-sales, post-sales, and renewal processes. You will analyze customers' IT Operations environments on a regular basis and provide recommendations to maximize Datadog's value. You will be the customer's advocate, knowing their goals and use cases, and suggesting process changes, product adoption, configuration, and additional features to meet their requirements. Additionally, you will participate in and prepare for Monthly and Quarterly Business Reviews with customers, collaborate with Datadog's product management, engineering, and technical services teams to identify new features and products, and continuously evolve best practices for technical product adoption and customer success. WHAT YOU'LL NEED To succeed in this role, you will require a solid technical grounding and hands-on experience in IT Operations. You must be confident in your experience with AWS, Azure, or GCP, and comfortable with scripting languages such as Python, JavaScript, Ruby, Perl, Go, PHP, or Chef/Puppet. You should also be skilled in using CI/CD tools like Jenkins, Gitlab, and knowledgeable about containerization tools like Docker, Kubernetes, or Rancher. Previous experience working as a Technical Account Manager supporting mid-market and/or Enterprise customers in the cloud space is essential, as is experience using Datadog and/or other cloud monitoring tools. WHY REMOTE Datadog operates as a hybrid workplace to ensure our team members can create a work-life harmony that best fits them. This role is designed to be performed remotely, with occasional travel to and from client sites. BENEFITS Datadog offers a range of benefits, including best-in-breed onboarding, generous global benefits, and an intra-departmental mentor and buddy program for in-house networking. New hires receive new hire stock equity (RSUs) and employee stock purchase plan (ESPP), and have access to continuous professional development, product training, and career pathing. The company also values diversity and inclusion, with an inclusive company culture and opportunities to join community guilds and participate in inclusion talks.