Technical Account Manager 2 - Boston

ABOUT THE ROLE We are seeking a highly skilled Technical Account Manager 2 to join our team at Datadog. As a Technical Account Manager 2, you will play a critical role in enabling Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. You will be responsible for providing hands-on technical services to our largest customers, supporting, adopting, and providing guidance on the comprehensive suite of products and features available at Datadog. WHAT YOU'LL DO As a Technical Account Manager 2, your primary responsibilities will include: - Advising on technical support and product adoption for customers throughout the pre-sales, post-sales, and renewal processes - Analyzing customers' IT Operations environments on a regular basis and providing recommendations to maximize Datadog's value - Serving as the customer's advocate by understanding their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirements - Participating and preparing for Monthly and Quarterly Business Reviews with customers - Collaborating with Datadog's product management, engineering, and technical services teams to help identify new features and products - Continuously evolving best practices for technical product adoption and customer success WHAT YOU'LL NEED To succeed in this role, you will need: - A solid technical grounding and hands-on experience in IT Operations - Confidence in your experience with AWS, Azure, or GCP - Comfort with scripting languages such as Python, JavaScript, Ruby, Perl, Go, PHP, or Chef/Puppet - Experience with CI/CD tools like Jenkins or GitLab - Knowledge of containerization tools such as Docker, Kubernetes, or Rancher - Previous experience working as a Technical Account Manager supporting mid-market and/or Enterprise customers in the cloud space - Experience using Datadog or other cloud monitoring tools WHY REMOTE Datadog operates as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. As a remote employee, you will have the flexibility to work from anywhere and maintain a healthy balance between your work and personal life. BENEFITS Datadog offers a competitive salary and equity package, as well as a wide range of comprehensive and inclusive employee benefits, including: - A 401(k) plan and match - Paid time off - Fitness reimbursements - A discounted employee stock purchase plan - Healthcare, dental, parental planning, and mental health benefits - A generous global benefits package - Opportunities for continuous professional development, product training, and career pathing - An inclusive company culture, with opportunities to join our Community Guilds and Inclusion Talks