Team Lead Credit Risk - EMEA

ABOUT THE ROLE As the Team Lead Credit Risk for EMEA at Adyen, you will lead a high-performing team of risk professionals based in Amsterdam. Your primary responsibility will be to manage merchant acquiring and chargeback risk across a diverse portfolio of global enterprise brands, protecting Adyen from portfolio losses due to chargeback exposure, merchant insolvency, and systemic operational fraud. WHAT YOU'LL DO As a seasoned leader, you will be responsible for coaching and guiding the team, ensuring the delivery of high-quality risk assessments, and collaborating closely with regional risk hubs in Chicago and Singapore. You will partner with Commercial, Product, and Legal colleagues to balance business growth with sharp, proactive risk management. Key responsibilities include: - Leading, mentoring, and scaling the Amsterdam-based risk team - Overseeing the monitoring and mitigation of credit, acquiring, and chargeback risks across a growing EMEA merchant portfolio - Engaging with internal stakeholders to align on risk decisions, optimize merchant onboarding, and support product developments - Driving the design and execution of scalable, data-driven credit risk practices and automated workflows to enhance team efficiency - Serving as the senior regional escalation point for complex risk cases, high-exposure chargeback reviews, and sudden merchant performance shifts - Setting clear objectives, tracking team performance, and reporting key risk metrics to Senior Leadership WHAT YOU'LL NEED To be successful in this role, you will need: - A minimum of 2 years of direct people leadership experience, specifically leading risk or operations teams within the payments or banking sectors - A strong background in merchant acquiring risk, chargeback management, and card scheme rules (Visa, Mastercard, etc.) - Strategic and analytical skills, with the ability to dive into data to spot trends and build scalable credit risk processes - Excellent communication skills, with the ability to navigate high-stakes conversations with enterprise merchants, card networks, and internal senior executives - Adaptability and a willingness to thrive in an international, rapidly changing, and low-ego environment WHY REMOTE This role is based out of our Amsterdam office, and we value in-person collaboration. However, we are a remote-friendly company and offer flexible working arrangements to support our employees' needs. BENEFITS - Competitive salary and benefits package - Opportunities for professional growth and development - Collaborative and dynamic work environment - Flexible working arrangements to support work-life balance - Access to cutting-edge technology and tools - Opportunities for international travel and collaboration with global team members - A diverse and inclusive work environment that values diversity, equity, and inclusion