Team Lead - Account Management, Scaled

ABOUT THE ROLE As a Team Lead - Account Management, Scaled, you will be responsible for leading a high-performing team of Account Managers in delivering exceptional customer experiences to Adyen's portfolio of North American mid-sized, fast-growth digital and e-commerce merchants. You will be a strategic leader with a hands-on approach, driving commercial growth, expansion, and retention in our North American portfolio as we scale our merchant base efficiently. WHAT YOU'LL DO As a Team Lead - Account Management, Scaled, your key responsibilities will include: - Team management: You will lead a diverse team of Account Managers, providing coaching, support, and guidance to ensure they have the skills and resources needed to succeed. You will create an inspiring, collaborative environment with open communication and a strong feedback culture. - Commercial target ownership and delivery: You will work closely with your team to achieve annual commercial targets, ensuring each member contributes via smart, proactive, data-driven outreach. - Drive scalability initiatives and projects: You will collaborate with other global Account Management Leads to strengthen efforts towards automation, smarter usage of commercial tools, and "Account Management at scale" to handle an increasing volume of merchants efficiently. - Lead the day-to-day: You will step in when needed, whether on operational digital payment complexities, merchant escalation calls, or critical commercial negotiations. - Align and collaborate with internal teams: You will work closely with Marketing, Sales, Product, Technical Support, and Operations to provide outstanding customer experiences and feedback loops. WHAT YOU'LL NEED To be successful in this role, you will need: - 5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success, and/or Sales within the FinTech, SaaS, or E-commerce industries. - Team leadership experience is a plus, but experience in mentoring, coaching, or developing a team with mixed tenures is equally valued. - You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen. - Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can motivate a team to hit individual and collective goals. - Fluent in English; excellent communication and presentation skills are a must. - You bring positive energy, and you’re not afraid to use humor to keep the work enjoyable and the team connected. - You like thinking big picture and at scale—you want to find ways to serve more merchants effectively without simply adding headcount. - You have a genuine interest in and technical aptitude for digital payments, subscription models, API-driven architectures, and the wider FinTech space. - You understand the importance of DEI and actively integrate it into your decision-making. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere while maintaining a high level of productivity and collaboration with your team. You will be part of a global organization that values diversity, equity, and inclusion, and you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. BENEFITS - Annual base salary range: $130,000 - $170,000 - Comprehensive health plan - Parental leave - Education