Team Lead - Account Management

ABOUT THE ROLE We are seeking an experienced Team Lead - Account Management to join Adyen's Hong Kong business. As a key contributor to our Account Management team, you will play a vital role in shaping our culture and team environment, creating future leaders for Adyen. Your primary responsibility will be to lead, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. WHAT YOU'LL DO As a Team Lead - Account Management, your key responsibilities will include: - Driving commercial growth by providing advice and strategic consultation to your team members on best practices to increase share of wallet, upselling and cross-selling, building strong relationships, and bringing valuable insights to your merchants - Setting clear individual and team goals focused on revenue growth, reporting on performance and metrics at an executive level - Creating an inspiring and collaborative environment with an open feedback culture, motivating team members and encouraging creativity while understanding training needs - Providing coaching in areas such as strategic account planning, contract negotiations, product roadmap discussions, and executive engagement - Providing strategic and consultative advice to help influence and fulfill the global payments strategy of enterprise companies - Collaborating cross-functionally to communicate merchant needs and feedback, impacting Adyen’s product innovation and development, and delivering merchant projects - Serving as a thought leader and extensive source of knowledge for your colleagues in the account management team and other company departments - Proactively fostering a positive working environment for our business and maintaining good relationships with external and internal stakeholders WHAT YOU'LL NEED To be successful in this role, you will need: - A degree in Economics, Finance, or an engineering-related field - Experience in engaging with C-suites in enterprise companies within e-commerce, digital, online marketplaces, or platform industries - At least 5 years of experience in managing teams - Experience in a revenue-driving position with a track record of growing share of wallet, cross-selling, and upselling is highly desirable - Full proficiency in Cantonese and English - Experience in payments, alternative payments methods, or card acquiring industries is preferred WHY REMOTE This role is based in our Hong Kong office, but as a remote-friendly company, we offer flexibility and the ability to work from anywhere. You will be required to work a minimum of 40 hours/week and approximately 25% international travel is required. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule - Opportunity to work with a diverse and entrepreneurial team - Professional development and growth opportunities - A dynamic and inclusive work environment