SVP Banking Operations

ABOUT THE ROLE Nymbus is a cloud-native core banking platform and managed services provider serving community banks and credit unions. We deliver the technology infrastructure, operational services, and digital experience capabilities our clients need to compete and grow. Our managed services model means we are not just a software vendor; we are embedded in the day-to-day operations of our clients' institutions, accountable for outcomes, not just uptime. The SVP of Banking Operations leads the full managed services delivery function at Nymbus, spanning contact center operations, digital banking support, fraud operations, onboarding, and lending support. This leader is accountable for current-state operational excellence that keeps clients and SLAs intact while simultaneously redesigning the operating model from the ground up using AI-first principles, agentic automation, and scalable architecture. This is a rare role that sits at the intersection of enterprise-grade operational accountability and a genuine mandate to build something new. The right candidate will not optimize the current model; they will hold it loosely, keep it running, and replace it with something better. WHAT YOU'LL DO As the SVP of Banking Operations, you will be responsible for: - Owning and overseeing end-to-end service delivery across all managed services operational domains, including contact center, digital banking support, fraud operations, onboarding, and lending support - Holding SLA accountability; ensuring client commitments are met consistently and predictably across the book of business - Leading and developing two established operational leaders and their teams; setting performance expectations and optimizing the layer of management beneath them - Serving as the senior escalation point for operational client issues requiring executive-level engagement You will also lead the redesign of the Banking Operations model with agentic AI, automation, and scalability as first principles, not as additions to existing workflows. This includes partnering with product, engineering, and the Applied AI Practice to identify, prioritize, and implement automation opportunities across the service delivery stack. Additionally, you will build and maintain executive-level relationships with key managed services clients, operating as a trusted advisor in a regulated industry context. You will partner with sales, partnerships, and client success to support upsells, contract renewals, and new client introductions, and identify and develop new managed services revenue opportunities. WHAT YOU'LL NEED To be successful in this role, you will need: - An AI-first mindset, with experience leading or being deeply experienced with AI and automation adoption in an operational context - A deep understanding of the constraints of operating in a regulated environment, including compliance requirements, audit readiness, and what cannot be automated without oversight - Transformation leadership experience, having led a team through a meaningful operational redesign at speed - Experience in a regulated industry, such as fintech, banking, credit union, or adjacent regulated services WHY REMOTE Nymbus is a remote-friendly company, and this role is designed to be performed from a remote location. As a member of our team, you will have the flexibility to work from anywhere, while still being part of a collaborative and dynamic team. BENEFITS - Competitive salary - Comprehensive benefits package - Opportunity to work with a cutting-edge technology platform - Chance to make a meaningful impact in the banking and financial services industry