Strategic Account Executive Lodging

ABOUT THE ROLE FreedomPay is a leading provider of commerce, payments, and security solutions that power the most complex global retail and hospitality environments. As a Strategic Account Executive – Lodging, you will own the long‑term growth and success of our largest multi‑location lodging customers, including brands such as Marriott, Hyatt, and IHG. Your focus will be on executive alignment, industry insight, and expanding FreedomPay’s footprint across these organizations, ensuring our technology drives measurable business outcomes for guests, operations, and revenue teams. WHAT YOU'LL DO You will own a portfolio of enterprise lodging accounts, developing and executing strategic account plans that align with each customer’s growth objectives. You will partner closely with Customer Success Managers to synchronize adoption, delivery, and expansion initiatives, and lead Executive Business Reviews and quarterly business reviews that highlight outcomes and new opportunities. You will serve as a trusted advisor to executive stakeholders across operations, IT, payments, and digital teams, translating product capabilities into tangible business value. You will identify and close cross‑sell, upsell, and global expansion opportunities, driving pipeline and revenue growth. You will act as the customer’s voice within FreedomPay, influencing product roadmap and service improvements through industry insights and best practices. You will represent FreedomPay at key industry events and client engagements, traveling approximately 30‑40% of the time. WHAT YOU'LL NEED You bring more than a decade of experience in strategic account management, customer success, or solutions consulting, with at least five years focused on the lodging industry. You have a proven track record of managing executive‑level relationships within multi‑location organizations and a deep understanding of how technology and payments impact lodging operations and guest experience. You excel at translating complex product features into clear business outcomes, and you possess strong communication and presentation skills. You are highly collaborative, comfortable working cross‑functionally, and have a history of driving expansion within existing accounts. A bachelor’s degree is required; an MBA or advanced degree is a plus. Experience with enterprise payments, fintech, SaaS, or commerce technology in lodging, and familiarity with franchise and corporate‑owned structures will strengthen your candidacy. WHY REMOTE FreedomPay embraces a distributed, asynchronous culture that empowers teams to work from anywhere while maintaining high performance. Our hybrid model combines the flexibility of remote work with occasional in‑office collaboration, enabling you to build strong relationships with customers and colleagues across time zones. You will have the autonomy to design a work schedule that balances client commitments, internal meetings, and personal life, supported by a robust virtual collaboration ecosystem. BENEFITS FreedomPay offers a competitive benefits package that includes comprehensive medical, dental, vision, and prescription coverage, life insurance, and a retirement plan with company match. All employees receive a generous paid time off program, a remote work stipend, a learning and development budget, and a commission‑sharing plan. We also provide flexible parental leave, wellness programs, and a supportive culture that encourages professional growth and upward mobility.