Staff Technical Program Manager, CX Agent Experience

ABOUT THE ROLE We are seeking a highly experienced Staff Technical Program Manager to own program delivery for Agent Cockpit, a critical internal platform used by Coinbase's compliance agents and investigators. This is a unique opportunity to drive cross-functional execution and ensure agents and investigators have reliable, performant tools every day. WHAT YOU'LL DO As a Staff Technical Program Manager, you will be responsible for: - Owning the program management framework for Agent Cockpit, including roadmap tracking, intake and prioritization, sprint planning, dependency management, and cross-team delivery execution. - Driving technical dependency coordination and platform migrations, translating upstream system changes into internal delivery plans and engineering asks. - Leading launch readiness and operational risk management, owning security review coordination, production approvals, testing governance, and escalation when critical-path items stall. - Partnering with Engineering on reliability, observability, and performance programs, including system health metrics, load testing, capacity planning, and backend monitoring to ensure platform stability at scale. - Managing cross-functional alignment across Engineering, Product, Security, Payments, Compliance Operations, and CX leadership, owning the rolling intake process for partner team requests and communicating prioritization decisions. - Supporting agent enablement by maintaining access patterns, JIT flows, role-based access guidance, and operational runbooks for agents, team leads, L&D, and partner engineering teams. WHAT YOU'LL NEED To be successful in this role, you will need: - 8+ years of technical program management experience, including leading complex, multi-stakeholder programs in platform or internal-tools environments. - Proven experience coordinating engineering dependency management and API/interface migrations across teams when upstream platforms change, with the ability to translate technical complexity into clear delivery plans. - Demonstrated ability to drive security reviews, launch-readiness processes, and operational risk workflows in production environments, including capacity planning, observability, and performance measurement. - Experience working in regulated or compliance-heavy environments with internal users such as investigators, agents, or operations teams, operating as the sole program leader across highly technical stakeholders. - Experience applying Agile, Lean, or similar delivery frameworks to real-world execution, with experience managing technical backlogs and writing technical PRDs. - Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. WHY REMOTE Coinbase is a remote-first company, with quarterly in-person working sessions called "surges" to bring teams together. This role will require occasional travel to these sessions. BENEFITS Coinbase offers a competitive total compensation package, including an annual base salary range of $176,035 - $207,100 USD, equity, and bonus eligibility, as well as benefits such as medical, dental, vision, and 401(k).