Staff Software Engineer - Databases SRE | Ireland | Remote

ABOUT THE ROLE We are seeking a highly skilled Staff Software Engineer - Databases SRE to join our team at Grafana Labs. As a Staff Software Engineer, you will play a critical role in ensuring the reliability of our Cloud databases, which are based on Mimir, Loki, Tempo, and Pyroscope, and are provided as a SaaS product from AWS, GCP, and Azure across all regions. You will partner closely with product engineering squads to increase the reliability of our Cloud databases and ensure that our customers meet their Service Level Objectives (SLOs). WHAT YOU'LL DO As a Staff Software Engineer - Databases SRE, your primary responsibilities will include: - Partnering closely with product engineering squads to ensure the reliability of our Cloud databases - Owning production reliability for high-SLA and complex customer environments - Designing and implementing automation to scale our reliability practices - Ensuring our customers meet their SLO targets - Defining and evolving per-tenant SLOs and reliability models - Proactively reducing SLO burn to prevent repeat incidents - Serving as a primary escalation point and on-call for relevant incidents - Leading customer-impacting incident response and post-incident reviews - Contributing to design docs and code reviews - Influencing feature design to ensure production scalability and operability - Building automation to eliminate toil where needed - Improving alert quality and reducing noisy escalations WHAT YOU'LL NEED To be successful in this role, you will need: - 8+ years of engineering experience, with 4+ years in SRE/CRE/production engineering - Strong experience with Kubernetes in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling - Strong experience with technical leadership, leading a team through projects, mentoring other engineers, and serving as a force-multiplier - Experience operating multi-tenant systems in production - Strong experience designing and implementing SLOs - Experience with one or more programming languages (e.g. Go, Python, Java, etc) - Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling - Excellent problem-solving and troubleshooting skills - Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high-quality PIRs - Ability to reason about performance, scaling, and failure modes - Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction - Ability to partner deeply with product engineering teams - Strong intellectual curiosity, a bias towards transparency, and a kind and collaborative approach to work WHY REMOTE As a remote company, we value flexibility and autonomy. You will have the opportunity to work from anywhere in the world, with a flexible schedule that allows you to balance your work and personal life. BENEFITS - Competitive salary and benefits package - Opportunity to work with a cutting-edge technology stack and contribute to the development of our Cloud databases - Access to modern AI coding assistants and a company-funded usage budget - Ability to work with a global team of talented engineers and contribute to the growth and success of Grafana Labs