Sr. Program Manager, Mind the Product Training

ABOUT THE ROLE We're seeking a Senior Program Manager to join Mind the Product Training, a team that helps organizations build better products by connecting them with product management expertise, training, and advisory services. As a key member of our team, you will build and deliver customer training programs that are well-scoped, operationally strong, and aligned to customer goals. You will partner with our Director of Mind the Product, Program Management colleagues, customers, trainers, advisors, and internal stakeholders to shape solutions, operationalize engagements, and deliver a consistently high-quality customer experience. WHAT YOU'LL DO As a Senior Program Manager, you will be responsible for the following key tasks: - Training opportunity assessment: Partner with our Director of Mind the Product to qualify inbound training opportunities and shape program approaches that address specific customer business challenges. - Program operations and delivery: Coordinate training customer onboarding, gather key engagement details, schedule sessions, and manage the operational steps required for smooth delivery. - Pre-training readiness: Manage pre-training communication with clients to collect attendee lists, learning objectives, and customization requests. - Post-class follow-up: Collect feedback from attendees, trainers, and clients after each engagement and generate client feedback reports that summarize key takeaways, performance metrics, and opportunities to improve future programs. - Course experience improvement: Design and manage the pre- and post-course experience so learners are prepared before training and supported afterward. - Process definition and scale: Identify opportunities to improve systems, workflows, tooling, and operating models across training and advisory delivery. - Contributor network development: Help develop the contributor network by identifying capability gaps, supporting recruitment, and coordinating onboarding and enablement. - Operational measurement: Track and report on key operational metrics, including training completion rates, trainer utilization, attendee satisfaction, customer outcomes, and process efficiency. WHAT YOU'LL NEED To be successful in this role, you will need: - 5+ years of experience in operations, program management, professional services, enablement, consulting operations, or a similar customer-facing SaaS environment. - Strong organizational and project management skills, with the ability to manage complex initiatives involving multiple stakeholders. - Ability to translate customer needs into practical solutions and executable plans that balance customer outcomes, business goals, and delivery realities. - Comfort operating in ambiguity, identifying operational gaps, and building new processes that improve execution and scale. - Strong written and verbal communication skills, with the ability to coordinate clearly across customers, trainers, advisors, and internal stakeholders. - Experience working cross-functionally across Sales, Marketing, Customer Success, and external partners. WHY REMOTE This role can be based in the United States, with options for remote work.