Sr. People Operations Coordinator

ABOUT THE ROLE The Sr. People Operations Coordinator is a critical role at Pendo, responsible for connecting the company's workforce strategy with the day-to-day experience of every employee. This position sits at the intersection of employee experience and operational rigor, owning a defined set of HR processes end-to-end. The ideal candidate will have a unique blend of technical skills, business acumen, and a passion for innovation. WHAT YOU'LL DO As a Sr. People Operations Coordinator, you will be responsible for managing employment lifecycle transactions in Workday or an equivalent HRIS, including new hires, transfers, promotions, terminations, and leave events. You will also coordinate and facilitate new hire onboarding, track completion, and escalate blockers before they affect the new hire experience. Additionally, you will support the accuracy of employee data in Workday, maintain recurring People reports, and use AI to accelerate data synthesis, surface anomalies, and flag discrepancies. You will process People Operations Tier 1 and Tier 2 tickets with clear, timely follow-through, and recommend documentation or process improvements that reduce repeat questions and improve the employee experience. You will work closely with Finance, Legal, and Talent Acquisition to identify and close operational gaps before they create friction for employees or the business. WHAT YOU'LL NEED To be successful in this role, you will need: - 1 or more years of experience in HR operations, People Operations, or a directly adjacent function - Hands-on HRIS experience, including accurate data entry, employee lifecycle transaction processing, and basic report generation - Active use of AI tools in daily work, such as drafting, research, data synthesis, or reporting, with a demonstrated willingness to keep experimenting - Strong written communication skills, with the ability to translate complex policy or benefits information into clear employee-facing language - Comfort operating in ambiguity, including making reasonable process decisions when there is no playbook, documenting the approach, and improving it over time - Proven ability to keep multiple concurrent processes moving without losing detail or follow-through WHY REMOTE Pendo offers a hybrid culture, with the option to work from home or in the Raleigh office. As a Sr. People Operations Coordinator, you will have the flexibility to work from anywhere, as long as you have a reliable internet connection and a quiet workspace. BENEFITS Pendo offers highly competitive benefits, including: - Highly competitive salary range of USD 69,900 - USD 84,000 - Employer-heavy coverage including $0 premium options - Strong 401(k) match - Equity - Flexible time off - Opportunities for professional growth and development - A dynamic and inclusive work environment