Sr. Order Management Analyst

ABOUT THE ROLE As a Senior Order Management Analyst at Amplitude, you will play a critical role in ensuring the accuracy, compliance, and scalability of the quote-to-cash process. This involves partnering closely with Sales, Deal Desk, Finance, and RevOps teams to resolve order issues efficiently and prevent repeat errors. You will be responsible for evaluating and processing customer orders, applying structured thinking to complex deal scenarios, and analyzing order data to identify patterns and opportunities for process improvement. WHAT YOU'LL DO As a Senior Order Management Analyst, your key responsibilities will include: - Evaluating and processing customer orders with a focus on accuracy, compliance, and downstream impact - Applying structured thinking to complex and non-standard deal scenarios, identifying risks and resolution paths - Partnering with Sales, Finance, and RevOps to resolve order issues efficiently and prevent repeat errors - Analyzing order data to identify patterns, root causes, and opportunities for process improvement - Documenting and operationalizing improvements that increase consistency, scalability, and throughput WHAT YOU'LL NEED To be successful in this role, you will need: - A Bachelor's degree in Business, Finance, Operations, or a related field (or equivalent practical experience) - 3+ years of experience in order management, sales operations, or revenue operations within a fast-paced environment - Strong command of CRM and ERP systems (Salesforce required; NetSuite, SAP, or similar preferred) - Proven ability to manage high volumes of work while balancing accuracy, urgency, and business impact - Excellent organizational and prioritization skills WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere while being part of a collaborative and dynamic team. Amplitude values diversity, equity, and inclusion and strives to create an environment of psychological safety, empathy, and human connection that allows employees of all backgrounds to thrive. BENEFITS - Excellent Medical, Dental, and Vision insurance coverages with 100% employer-paid premiums for employee Medical, Dental, and Vision on select plans - 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually - Flexible time off, paid holidays, and more - Generous stipends to spend on what matters most to you, whether that’s wellness, commuter transit/parking, learning and development, new hire home office equipment, and more - Excellent Parental benefits including 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support - Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions - Employee Stock Purchase Program (ESPP)