Sr. Manager, Orchestrate

ABOUT THE ROLE The Senior Manager, Orchestrate, will lead multiple teams responsible for the creation, configuration, execution, and performance insights of customer communications across channels at Klaviyo. This role will play a critical part in shaping the future of multi-channel orchestration, ensuring that Klaviyo's systems scale with the growing needs of its customers. The Senior Manager, Orchestrate, will partner closely with Product, Design, Data, and other Engineering leaders to define strategy, drive execution, and build a cohesive platform that powers billions of customer interactions. WHAT YOU'LL DO As the Senior Manager, Orchestrate, you will lead and scale multiple engineering teams responsible for Flows and Campaigns configuration, orchestration, and reporting experiences. You will set technical and organizational direction for Klaviyo's orchestration platform, including multi-channel delivery, personalization, and scheduling systems. You will also own execution across teams, drive planning, align dependencies, and ensure high-quality delivery across complex, cross-team initiatives. Additionally, you will shape the architecture of core orchestration systems, prioritize scalability, reliability, and extensibility across services and shared platforms. You will partner with Product and Design leadership to define long-term vision and translate it into intuitive, high-impact customer experiences. You will drive consistency across Flows and Campaigns, identifying opportunities to unify systems, abstractions, and user experiences. You will also develop and grow engineering managers and senior engineers, building a strong leadership bench and high-performing, inclusive teams. WHAT YOU'LL NEED To be successful in this role, you will need 10+ years of software engineering experience, with strong fullstack fundamentals. You will also need 5+ years of engineering management experience, including managing managers or multiple teams. You will have a proven ability to lead large, complex product areas with significant business impact. You will be a strong systems thinker with experience designing and evolving scalable distributed systems. You will have experience building customer-facing SaaS products in fast-paced, product-led environments. You will be comfortable operating at multiple levels, from organizational strategy to technical detail. You will have a track record of growing leaders and building high-performing teams. You will be an excellent communicator who can align stakeholders across engineering, product, and design. WHY REMOTE This role is a hybrid position that requires 3 days a week in the Boston office. As a remote worker, you will have the flexibility to work from anywhere and will be expected to maintain regular working hours and be available for meetings and collaborations. BENEFITS Klaviyo offers a competitive salary and benefits package, including health insurance, parental leave, and education stipend. You will also have access to a flexible schedule, equipment stipend, and opportunities for professional growth and development.