Sr. Director, IT Product Management – Post Sales and Partner Technology

ABOUT THE ROLE As Sr. Director, IT Product Management – Post Sales and Partner Technology, you will be responsible for leading the end-to-end technology strategy and roadmap for the Partner, Customer Success, Professional Services, and Customer Support organizations at MongoDB. This role involves translating business objectives into scalable, AI-native platforms and overseeing a small team of Product Managers while staying hands-on across solutioning, architecture, and delivery. WHAT YOU'LL DO You will be responsible for owning the technology strategy and roadmap for various organizations, including Partner, Customer Success, Professional Services, and Customer Support. This will involve: - Partner Technology: owning the Partner Center technology roadmap, driving build-vs-buy decisions, delivering solutions that support the full partner lifecycle, and aligning partner technology with Sales, Partner Ops, and Partner Specialist workflows. - Customer Success Technology: owning the Customer Success technology stack, partnering with Customer Success leadership, enabling CSM productivity through health score visibility, account intelligence, and proactive risk alerting, and ensuring tight integration between Customer Success platforms and Sales, Support, Billing, and Product systems. - Customer Support Technology: owning the Customer Support technology stack, partnering with Technical Support, Customer Success, and Professional Services, ensuring integration with Sales, Customer Success, Billing, and Product systems, and maintaining high availability, security, and compliance across all support platforms. - AI & Automation: defining and executing a multi-year AI roadmap for Partner ecosystem and Customer Support, architecting scalable conversational AI platforms, establishing frameworks to measure AI containment rates, and leading the transition from reactive case management to predictive, proactive support. WHAT YOU'LL NEED To be successful in this role, you will need: - 15+ years of experience in enterprise IT or technical product management - Proven experience with PRM/CRM ecosystems and complex enterprise integrations - Prior experience building and managing partner platforms across the full partner lifecycle - Hands-on familiarity with agentic AI platforms, LLM orchestration, and MCP-based tool integrations - Track record of leading cross-functional IT delivery across multiple concurrent workstreams under resource constraints - Demonstrated hands-on product management: prototyping, writing requirements, running discovery, and partnering directly with engineering - Experience owning and driving build-vs-buy decisions with business and finance stakeholders to conclusion - Strong executive communication skills; able to present defensible technology recommendations to CIO and CCO-level leadership WHY REMOTE This role is designed for remote work, allowing you to work from anywhere while still contributing to the success of MongoDB. BENEFITS MongoDB offers a range of benefits to support the personal and professional growth of its employees, including a comprehensive health plan, parental leave, education stipend, life insurance, equipment stipend, and flexible schedule.