Solution Consultant - I

ABOUT THE ROLE We are seeking a highly skilled Solution Consultant I to join our global team of innovators and pioneers dedicated to shaping the future of observability. As a critical role within the Customer Advocacy technical field organization, you will serve as the primary technical arm for the Partner Sales Go-To-Market engine, supporting sales managers and ecosystem partners. In this position, you will be responsible for ensuring our partners are technically capable, successful in selling, and effective in delivering our observability solutions across the entire partner lifecycle. WHAT YOU'LL DO As a Solution Consultant I, your key responsibilities will include: - Designing and executing structured enablement plans for assigned partners, delivering workshops, "train-the-trainer" sessions, and technical coaching to close skill gaps and build technical autonomy. - Acting as an observability architect and "Swat Team" member for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs). - Serving as an "air traffic controller" between internal teams and partners to determine the best route to success for every customer opportunity sourced by Partners. - Maintaining project-level discipline for all engagements, tracking risks, resource utilization, and status in central systems. - Channeling "in the trenches" insights from partners and customers back to internal Product and Practice teams to influence the future roadmap and GTM strategy. - Overseeing partner-led project delivery to ensure high-quality outcomes, guiding partners through proven implementation playbooks, serving as a technical escalation point, and monitoring project health against Customer Satisfaction (CSAT) targets. WHAT YOU'LL NEED To succeed in this role, you will need: - 3+ years of hands-on experience in technical consulting, solutions architecture, or senior engineering, with a focus on cloud and application performance technologies. - Deep technical knowledge of Observability concepts (APM, Infrastructure, Log Management) and the ability to articulate technical value to both engineers and leadership. - Exceptional communication and negotiation skills with the ability to manage and influence diverse internal and external stakeholders without direct authority. - Understanding of how to build sustainable technical businesses within a partner network (SIs, MSPs, Resellers). - Ability to manage multiple workstreams with a focus on clear expectations, milestone tracking, and measurable outcomes. - Experience in capacity planning and advising partners on resource needs to support upcoming project pipelines. WHY REMOTE We believe in empowering all Relics to achieve professional and business success through a flexible workforce model, allowing us to work in a variety of workplaces that best support our success, including fully remote or hybrid arrangements. BENEFITS New Relic offers a comprehensive benefits package, including a competitive salary, flexible work arrangements, and opportunities for professional growth and development. We also offer a range of benefits, including health insurance, parental leave, and education stipend, to support the well-being and success of our employees.