Service Coordinator (Swing Shift)

ABOUT THE ROLE We are seeking a highly organized and detail-oriented Service Coordinator to manage the service workflow and technician efficiency for our 24/7 autonomous vehicle (AV) operations at Flexdrive, a subsidiary of Lyft. As a critical member of our team, you will oversee the complete repair lifecycle, from initial intake to final release, to maintain optimal service throughput and minimize vehicle downtime. WHAT YOU'LL DO As a Service Coordinator, your primary responsibilities will include: - Managing work orders, repair order processing, and service coordination to ensure efficient shop flow and dispatch - Integrating service and parts to allocate inventory to active work orders and coordinate parts availability with repair schedules - Maintaining detailed service records, including diagnostic findings, repair actions, and parts used, to ensure compliance with partner documentation standards and vehicle history tracking - Communicating repair priorities, parts availability, and work order updates between depot operations and maintenance teams to optimize vehicle turnaround time - Tracking vehicle downtime against Service Level Agreements (SLAs) and proactively identifying stalled vehicles to escalate as needed - Reviewing technician time punches against standard repair times (SRTs) and identifying areas for training - Ensuring completed repair orders contain the 'Three Cs': Complaint, Cause, and Correction, and verifying that technician notes are sufficient for legal and regulatory audit - Maintaining all required repair order documentation per partner standards to ensure audit readiness and regulatory compliance - Adhering to service order and inventory management SOPs and hardware line item transaction procedures as released by partners - Providing 24/7 support and coordination, including on-call support via mobile phone for late-night and weekend crews, answering service and inventory questions, and troubleshooting system issues remotely - Coordinating with parts suppliers, logistics providers, and third-party repair facilities to ensure seamless parts availability and movement - Leading daily "pass-down" meetings between shifts to provide a clear status report on WIP, "down" vehicles, and critical safety campaigns to the incoming Service Coordinator WHAT YOU'LL NEED - High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred - 1-2 years of experience in a role requiring inventory management, logistics, and customer service - Strong organizational and communication skills, with the ability to work effectively in a fast-paced environment - Proficiency in using computer systems and software, including fleet management systems and inventory management tools - Ability to work independently and as part of a team, with a focus on customer satisfaction and operational efficiency - Availability to work day shifts, with hours scheduled between 6:30 AM - 9:30 PM, including weekends and holidays based on depot operational requirements WHY REMOTE As a Service Coordinator at Flexdrive, you will have the opportunity to work in a dynamic and innovative environment, with a focus on revolutionizing transportation through autonomous vehicle technology. Our team is committed to fostering a culture of collaboration, innovation, and continuous learning, and we offer a range of benefits to support your career growth and well-being. BENEFITS - Competitive salary and benefits package, including health insurance, parental leave, and education stipend - Opportunity to work with cutting-edge AV technology and