Senior Vice President & General Manager Senior Living

ABOUT THE ROLE PointClickCare is seeking a seasoned executive to serve as Senior Vice President & General Manager, Senior Living. Reporting directly to the Chief Revenue Officer, this role is the single accountable executive for all growth, profitability, and market strategy within the Senior Living vertical. The SVP & GM owns the full customer lifecycle - from pipeline and acquisition through retention and expansion - and acts as the face of PointClickCare to the Senior Living market. WHAT YOU'LL DO This highly visible, field-oriented executive role demands deep industry expertise, an operator's mindset, and a collaborative leadership style. The SVP & GM will spend significant time in market and with customers, building trusted relationships with C-suite stakeholders at both diversified and pure-play Senior Living operators. Success in this role requires the ability to lead through influence as well as authority, aligning product, engineering, and marketing partners around a shared Senior Living strategy. Key responsibilities include: - Defining and owning the Senior Living segment strategy, including distinct go-to-market approaches for diversified operators and pure-play Senior Living organizations. - Serving as the primary executive sponsor and relationship owner for key Senior Living customers and prospects, spending substantial time in market to deepen industry credibility and customer trust. - Representing PointClickCare at senior industry forums, conferences, and customer advisory boards, shaping market perception and competitive positioning. - Collaborating with the CRO and the broader executive team on annual planning, resource allocation, and investment priorities for the Senior Living vertical. - Owning the P&L for the Senior Living business unit, including revenue, gross margin, and operating expense accountability across all SL market segments. - Driving net new ARR growth, net revenue retention, and expansion revenue targets, maintaining rigorous pipeline discipline and forecast accuracy. - Developing and executing segment-specific investment theses, ensuring resource allocation reflects the distinct dynamics of independent living, assisted living, memory care, and continuing care retirement communities. - Identifying and pursuing inorganic growth opportunities, including partnerships and adjacent market expansion, in coordination with Strategy, Partnerships, and Corporate Development. - Driving the full go-to-market motion for all Senior Living Products across all segments. - Holding direct line management responsibility for all customer-facing functions within the Senior Living vertical, including Sales, Customer Success, Professional Services, and Support leadership. - Recruiting, developing, and retaining top talent, building a high-performance team capable of executing against aggressive growth targets while delivering an outstanding customer experience. - Operating, managing, and leading a cross-functional team of direct reports and matrixed resources to achieve jointly established business objectives. WHAT YOU'LL NEED - A seasoned executive with deep industry expertise and a proven track record of success in a Senior Living or related industry. - Strong leadership and management skills, with the ability to lead through influence as well as authority. - Excellent communication and relationship-building skills, with the ability to build trusted relationships with C-suite stakeholders. - Strong analytical and problem-solving skills, with the ability to drive business growth and profitability. - Experience in a fast-paced, dynamic environment with multiple stakeholders and priorities. WHY REMOTE This role is hybrid, with a requirement to reside within commutable distance to the office/location specified in the job listing. This will include