Senior Technical Success Manager, Majors - East Region

ABOUT THE ROLE We are seeking a highly skilled Senior Technical Success Manager to join our team at Amplitude, a leading AI-first digital analytics platform. As a key member of our Customer Success team, you will be responsible for building relationships with and driving long-term value realization for our customers. WHAT YOU'LL DO As a Senior Technical Success Manager, Majors (Enterprise), you will own customer deployment, adoption, and outcomes for a portfolio of 10-20 accounts, from presales through renewal. Your responsibilities will include: - Leading deployment planning and implementation across your book, including scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery, and project reporting - Tracking and managing risks and issues across active deployments, driving resolution before they impact timelines or outcomes - Monitoring portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement - Driving product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth - Developing and maintaining success plans tied to customer goals, tracking milestones and risks from onboarding through renewal - Building and delivering executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story - Partnering with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book - Serving as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers - Continuously improving how you operate, developing repeatable playbooks, sharing best practices across the team, and finding new ways to drive customer outcomes at scale WHAT YOU'LL NEED To be successful in this role, you will need: - Business Acumen: Understand each customer's business model, growth levers, and priorities, and build a path to value that connects Amplitude's platform to the outcomes that matter most to the customer - Technical Fluency: Be comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows, and able to unlock use cases and guide internal and partner delivery teams - Delivery Excellence: Drive deployment and implementation quality across a full book of business, manage timelines, coordinate internal and partner delivery teams, and ensure every account progresses through milestones on time and to standard - Ownership of Outcomes Across Portfolio: Be responsible for retention across your territory, prioritize time, resources, and attention to focus on the accounts and actions that drive the most impact, and be accountable for ensuring customers achieve measurable business results from Amplitude WHY REMOTE As a remote employee, you will be located in the EST or CST time zones and will have the flexibility to work from anywhere. This role requires strong communication and collaboration skills, as well as the ability to work independently and manage multiple priorities. BENEFITS Amplitude offers a competitive salary and benefits package, including opportunities for professional growth and development, a dynamic and inclusive work environment, and a comprehensive benefits program.