Senior Technical Success Manager III - Strategic

ABOUT THE ROLE As a Senior Technical Success Manager III - Strategic at Amplitude, you will play a critical role in driving long-term value realization for our customers. Our organization is committed to delivering exceptional results for our customers by living our values of humility, ownership, growth mindset, and customer-centricity. We strive to create an inclusive environment that allows employees of all backgrounds to thrive. WHAT YOU'LL DO As a Senior Technical Success Manager III - Strategic, you will be responsible for owning customer deployment, adoption, and outcomes across Amplitude's digital analytics platform. You will lead deployment planning and implementation across a portfolio of 10 accounts, from presales through renewal. Your key responsibilities will include: - Owning customer deployment, adoption, and outcomes for a portfolio of 10 accounts - Leading deployment planning and implementation across your book - Tracking and managing risks and issues across active deployments - Monitoring portfolio health through AI-augmented signals - Driving product adoption through live working sessions and showcasing new platform capabilities - Developing and maintaining success plans tied to customer goals - Building and delivering executive business reviews to connect Amplitude usage to measurable business impact - Partnering with Account Executives on renewals and expansion - Serving as the voice of the customer internally to channel product feedback and customer priorities WHAT YOU'LL NEED To succeed in this role, you will need to possess strong business acumen, technical fluency in Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. You will also need to demonstrate delivery excellence, ownership of outcomes across your portfolio, and prescriptive customer guidance. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere while maintaining a strong connection with our global team. You will be part of a diverse and inclusive environment that values psychological safety, empathy, and human connection. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule - Opportunities for professional growth and development