Senior Technical Engagement Manager

ABOUT THE ROLE Vercel is the agentic infrastructure company that empowers people and agents to ship what's next. For over a decade, Vercel has shaped the way the web is built, creating products that help builders move from idea to production with speed, security, and exceptional developer experience. We're now building the platform for the future of software, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. As a Technical Engagement Manager at Vercel, you will play a pivotal role in driving customer outcomes by providing technical and operational leadership on post-sales delivery of Professional Services within customer engagements. You will collaborate closely with the account team to ensure the delivery of outcomes that align with customer business and technical goals while assisting in identification and scoping of potential future work within accounts. WHAT YOU'LL DO As a Technical Engagement Manager, you will be responsible for: - Providing technical delivery leadership for Professional Services engagements, ensuring customer outcomes are achieved within scope, schedule, budget, and resource constraints. - Managing cross-functional delivery teams, including internal and external stakeholders, to ensure seamless execution. - Serving as the primary point of contact for customers, fostering strong relationships and ensuring satisfaction. - Partnering with the account team to identify and coordinate technical pursuits, including scoping, solutioning, and estimating effort for migration programs as part of account expansion. - Developing customer-tailored project proposals and statements of work (SOWs) that align with customer needs and Vercel’s capabilities. - Contributing to the growth and maturity of Vercel’s Professional Services, helping build new education, migration, and development offerings and enhance delivery capabilities. WHAT YOU'LL NEED To be successful in this role, you will need: - 7+ years of experience in consulting, technical delivery, or customer-facing roles, with a focus on platform migrations, front-end web implementations, AI business process transformation, or similar complex technical projects. - An understanding of modern web architectures, including agentic systems, composable architectures, and frontend frameworks. - A proven track record of leading both post-sales delivery engagements as well as account expansion efforts, ensuring customer success and satisfaction. - Experience working with cloud platforms and DevOps practices. - Strong communication skills, capable of translating technical concepts into business value for customers and internal teams. WHY REMOTE This role is fully remote and will report to the Global Head of Professional Services. Occasional travel may be required. For location-specific details, please connect with our recruiting team. BENEFITS - Competitive compensation package, including equity. - Inclusive Healthcare Package.