Senior Renewals Manager

ABOUT THE ROLE We are seeking a highly skilled Senior Renewals Manager to join our team at Udemy. As a key member of our organization, you will play a critical role in driving business growth and success through strategic renewal management. This is an exciting opportunity to leverage your expertise in account management, negotiation, and relationship-building to drive revenue growth and customer satisfaction. WHAT YOU'LL DO In this role, you will be responsible for managing and renewing existing customer contracts, identifying opportunities to upsell and cross-sell our products and services, and developing strategic plans to drive customer retention and growth. You will work closely with cross-functional teams, including sales, marketing, and customer success, to ensure seamless execution of renewal plans and achieve business objectives. Your expertise in negotiation, account management, and relationship-building will be essential in driving revenue growth and customer satisfaction. WHAT YOU'LL NEED To be successful in this role, you will need a strong background in sales, account management, and customer relationship-building. You should have a proven track record of driving revenue growth and customer satisfaction through strategic renewal management. Your excellent communication and negotiation skills, combined with your ability to work independently and collaboratively as part of a team, will be essential in achieving business objectives. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a better work-life balance. You will be part of a dynamic and innovative team that values collaboration, creativity, and continuous learning. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule