Senior Professional Services Partners Manager, Subcontractor Partner Solutions

ABOUT THE ROLE The Senior Professional Services Partners Manager, Subcontractor Partner Solutions, is a critical role at GitLab that oversees the strategy, operating model, and partner relationship framework for subcontractor and services partners. This position plays a key part in scaling high-quality Professional Services delivery by developing systems, governance, and partner motions that enable external delivery capacity to work effectively alongside GitLab teams. WHAT YOU'LL DO As a Senior Professional Services Partners Manager, you will be responsible for building and improving a global subcontractor partner operating model that supports onboarding, readiness, delivery management, and offboarding. You will partner across various teams, including Professional Services, Ecosystems, Legal, Finance, Procurement, and regional delivery teams, to streamline contracting, access, governance, and partner performance management. Your key responsibilities will include: - Owning the subcontractor partner operating model for Professional Services, including partner company onboarding, partner consultant lifecycle management, access coordination, readiness tracking, and offboarding. - Developing and executing a global strategy for subcontractor and services partners that expands delivery capacity while maintaining quality, customer satisfaction, and alignment with regional business needs. - Serving as the primary relationship manager for strategic subcontractor and services partners, building strong partnerships with partner principals and delivery managers. - Partnering with Professional Services, Delivery, project management, and regional leadership to identify staffing needs, evaluate partner resources, and maintain visibility into partner inventory, skills, capacity, and rate administration. - Managing or materially supporting contract and engagement workflows, including contract initiation, work authorization governance, purchase order coordination, invoice routing, and retainer administration. - Improving partner delivery readiness by shaping onboarding guidance, enablement expectations, and consistent delivery standards. - Establishing and maintaining partner performance scorecards, feedback loops, and compliance mechanisms to assess partner quality, readiness, utilization, customer feedback, and future fit. WHAT YOU'LL NEED To be successful in this role, you will need: - Demonstrated progressive experience in subcontractor partner management, Professional Services operations, partner programs, channel or ecosystem roles, or services-partner management within a technology company. - Experience building, managing, and improving partner operating models or programs that support scalable services delivery. - Strong working knowledge of partner administration, contract processes, and terms and conditions management in partnership with Legal, Finance, Procurement, and Operations teams. - Ability to work effectively across Professional Services, Sales, Ecosystems, Marketing, Enablement, Finance, Legal, IT, and Security teams. WHY REMOTE GitLab is a remote-first company, and this role is designed to be performed remotely. As a remote employee, you will have the flexibility to work from anywhere and will be part of a global team that values collaboration, innovation, and continuous knowledge exchange. BENEFITS GitLab offers a competitive salary, comprehensive health plan, parental leave, education stipend, life insurance, equipment stipend, and flexible schedule to support your work-life balance.