Senior Pre-Sales Engagement Manager

ABOUT THE ROLE We are seeking a highly skilled Senior Pre-Sales Engagement Manager to join Fin, the AI Customer Agent company dedicated to providing exceptional customer experiences for businesses. As a key member of our team, you will play a critical role in shaping how we bring Fin to life for customers, even before a contract is signed. You will work closely with customers and our Sales team to define the right deployment approach, ensuring they can launch quickly, see value rapidly, and avoid costly rework later. WHAT YOU'LL DO As a Senior Pre-Sales Engagement Manager, your primary responsibilities will include: - Turning ambiguity into clarity by leading services scoping with customers to understand their support operations, goals, and constraints, and translating this into a clear deployment path forward. - Partnering with Sales to position services, shape deals, and give customers confidence in how they'll get value from day one. - Scoping what success looks like by translating business and technical requirements into clear Statements of Work (SOWs), including scope, assumptions, exclusions, timelines, dependencies, and customer responsibilities. - Designing AI-powered solutions that help customers rethink their customer experience using AI, rather than simply replicating old workflows with new tools. - Assessing complexity and guiding the right approach by evaluating deals across dimensions like workspace and workflow design, Fin readiness, migration complexity, and integrations, and translating them into clear SOWs. - Serving as a bridge between customer needs and Product, Engineering, and Customer Success, ensuring that what we sell is what we can deliver (and vice versa). - Improving the system by contributing to process improvements, tooling, and scalable ways of working across pre-sales and deployment services. WHAT YOU'LL NEED To succeed in this role, you will need: - 3-5 years of experience in consulting, pre-sales, solutions, or customer success, with a proven track record of solving real customer problems. - Excellent communication and stakeholder management skills, with the ability to engage both technical teams and senior executives seamlessly. - A strong commercial acumen and ability to partner with Sales to drive revenue. - Proven experience in creating accurate, customer-ready SOWs that led to successful project delivery. - Familiarity with SaaS + AI automation, integrations, and change management best practices. - AI-curious and hands-on approach, with a willingness to try new things and understand how they change workflows. - Ability to challenge customers (and internal teams) when something doesn't make sense. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a better work-life balance. You will be part of a global team that values collaboration, innovation, and customer satisfaction. BENEFITS We offer a competitive salary and equity in a fast-growing start-up, as well as a range of benefits that include: - Unlimited access to Claude Code and best-in-class AI tools. - Regular compensation reviews and rewards for great work. - Pension scheme and match up to 4%. - Comprehensive health and dental insurance for you and your dependents. - Flexible paid time off policy. - Paid maternity leave and 6 weeks of paid parental leave. - Life