Senior Pre- & Post-Sales Customer Engineer, Enterprise

ABOUT THE ROLE As a Senior Pre- & Post-Sales Customer Engineer, Enterprise, you will be a critical member of Pendo's Customer Engineering team, driving strategic and complex Enterprise accounts across the entire customer lifecycle. This role requires a unique blend of technical expertise, business acumen, and leadership skills to connect technical execution to business outcomes and realize the value of Pendo's investment for customers. WHAT YOU'LL DO In this role, you will partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You will identify customer pain points, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. Additionally, you will lead onboarding for strategic customers, including planning, implementation, integrations, and training, and build customer-specific implementation playbooks to ensure successful deployments. You will also be responsible for identifying opportunities to expand adoption across underutilized features, untapped products, and new lines of business, and diagnosing and resolving complex technical challenges raised by other Customer Engineers. Furthermore, you will build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. WHAT YOU'LL NEED To succeed in this role, you will need: - 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture - Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations - Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements - Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs - Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization - Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation - Experience mentoring or coaching more junior technical team members WHY REMOTE This is a remote role that supports a East Coast territory, offering the flexibility to work from anywhere while still being part of a collaborative and innovative team. BENEFITS Pendo offers a comprehensive benefits package, including a competitive salary, flexible schedule, health plan, parental leave, education stipend, life insurance, and equipment stipend.