Senior Pre- & Post-Sales Customer Engineer, Enterprise

ABOUT THE ROLE As a Senior Pre- & Post-Sales Customer Engineer, Enterprise, you will be the technical backbone of the pre- and post-sales customer motion at Pendo. This role brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. You will help customers connect technical execution to business outcomes and realize the value of their investment in Pendo. WHAT YOU'LL DO In this role, you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. Your responsibilities will include: - Partnering with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business - Leading onboarding for strategic customers, including planning, implementation, integrations, and training - Identifying opportunities to expand adoption across underutilized features, untapped products, and new lines of business - Serving as an escalation point for complex technical challenges raised by other Customer Engineers - Building playbooks, documenting repeatable fixes, coaching peers, and improving how Customer Engineering work gets done across the team - Assessing account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio - Driving measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts WHAT YOU'LL NEED To succeed in this role, you will need: - 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture - Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations - Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements - Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs - Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization - Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation - Experience mentoring or coaching more junior technical team members WHY REMOTE This is a remote role supporting a South East territory. As a remote employee, you will have the flexibility to work from anywhere and will be part of a distributed team. BENEFITS At Pendo, you will have access to a range of benefits, including a competitive salary, health plan, parental leave, education stipend, life insurance, equipment stipend, and flexible schedule.