Senior People Operations Specialist

ABOUT THE ROLE We are seeking a highly motivated and detail-oriented Senior People Operations Specialist to join our People Operations team. This role is an excellent opportunity for someone with strong experience in HR support, people systems, benefits, reporting, auditing, quality control, and employee-facing operations. As a Senior People Operations Specialist, you will work directly with employees across the company, from frontline employees through leadership, providing timely, thoughtful support and helping ensure our people processes are accurate, scalable, and easy to navigate. WHAT YOU'LL DO As a Senior People Operations Specialist, you will support a broad range of People Operations programs and workflows across the employee lifecycle, including employee inquiries, HRIS data maintenance, reporting, process documentation, audits, onboarding and offboarding support, and cross-functional operational projects. Key responsibilities will include: Supporting the day-to-day administration of employee benefits programs, including health plans, retirement benefits, wellness programs, time off, and leave of absence processes. Responding to employee benefits inquiries through our HR Service Desk, Jira ticketing system, email, Slack, and other internal channels. Providing clear, timely, and empathetic support to employees navigating benefits questions, enrollment changes, qualifying life events, leaves of absence, and vendor issues. Maintaining benefits-related employee records and ensuring information is accurate across HRIS, vendor platforms, and internal documentation. Coordinating with benefits vendors, brokers, and internal stakeholders to resolve employee issues, data discrepancies, invoice questions, and administrative needs. Supporting recurring compliance activities related to benefits administration, including required notices, audits, reporting, and documentation. Supporting the planning and execution of open enrollment, including employee communications, system updates, testing, data validation, and issue resolution. Helping prepare benefits materials, FAQs, guides, and internal documentation to ensure employees understand their benefits options. In addition to benefits administration, you will also be responsible for managing and responding to tickets from employees and outside vendors in our HR Service Desk, assisting in the day-to-day maintenance and administration of our HR systems to ensure data accuracy and system functionality, contributing to improving the entire employee lifecycle, from onboarding to offboarding, and enhancing processes that foster a positive, cohesive employee experience. WHAT YOU'LL NEED To succeed in this role, you will need: 3-5 years of experience in People Operations, HR operations, Total Rewards, or a related HR function, with at least 1+ year of experience supporting benefits administration. Working knowledge of US benefits programs, including health and welfare plans, retirement plans, COBRA, ACA, leaves of absence, and wellness programs. Experience using HRIS or HCM platforms. Experience supporting employees directly and resolving benefits or HR-related questions with empathy, discretion, and sound judgment. Comfort working with spreadsheets, reports, audits, reconciliations, and data validation. Strong organizational and prioritization skills, with the ability to manage multiple tasks, recurring deadlines, and employee requests with accuracy. A proactive, problem-solving mindset and willingness to jump in, learn, and improve processes. High integrity, humility, self-awareness, and a commitment to creating a positive employee experience. WHY REMOTE This role is a remote opportunity, allowing you to