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Intercom
Senior Partnerships Manager, LATAM
Job Description
ABOUT THE ROLE
We are seeking a Senior LATAM Partner Manager to develop, manage, and grow relationships with key partners in the Latin American (LATAM) region. As a key member of our team, you will work closely with cross-functional teams to execute strategies that expand our partner ecosystem, drive revenue growth, and improve market presence across LATAM.
WHAT YOU'LL DO
As a Senior LATAM Partner Manager, your primary responsibilities will include:
Managing Partner Relationships: Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM, acting as the main point of contact for all partner-related inquiries. Collaborate with partners to identify new business opportunities and expand existing partnerships, negotiating, closing, and managing partnership agreements that align with business goals.
Market Expansion and Partner Acquisition: Identify and recruit new partners across LATAM, focusing on those that align with the company's strategic objectives and pipeline goals. Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success, developing go-to-market strategies for new partner launches and promotions in the region.
Performance Monitoring and Optimization: Track partner performance, including sales targets, growth metrics, and overall contribution to business success. Run weekly forecasts with partners to drive accountability and performance, analyze market trends and partner performance data to recommend areas for improvement and new opportunities, and implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results.
Cross-Functional Collaboration: Work with internal teams such as product to provide feedback on product-market fit in the region, partner closely with sales to transfer opportunities, progress, and pipeline forecasting and health, and coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility.
Reporting and Analytics: Provide regular updates on partner performance, KPIs, and sales metrics to senior management.
Regional Expertise: Stay current on trends, regulations, and industry best practices specific to the LATAM market, leveraging local market knowledge to help shape partnership strategies and support the company’s regional growth objectives.
WHAT YOU'LL NEED
To be successful in this role, you will need:
8+ years of experience in partner management, business development, or sales, with a strong focus on LATAM markets. Experience running channel sales or direct sales is a plus. Proven track record of driving revenue growth and building successful partnerships in LATAM. Experience in B2B SaaS or AI environments. Strong negotiation, communication, and interpersonal skills. Fluency in Portuguese is required (both written and verbal), Spanish is a plus; English proficiency required. Ability to manage multiple projects simultaneously and meet deadlines. Analytical mindset with the ability to work with data and generate actionable insights.
WHY REMOTE
As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team.
BENEFITS
We offer a competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, unlimited access to AI tools, flexible paid time off policy, paid parental leave program, 401k plan and match, in-office bicycle storage, and fun events for employees, friends, and family.