Senior Manager, Regulatory Operations

ABOUT THE ROLE We're seeking a strategic operations and people leader to join the Regulatory Operations team as Senior Manager at Instacart. This is a hands-on leadership role where you'll set the strategic direction while remaining deeply embedded in the work alongside your team. You will own the team's full operating model, managing the legislative pipeline, driving cross-functional alignment, and ensuring Instacart is always ahead of regulatory change rather than reacting to it. WHAT YOU'LL DO As Senior Manager, you will: - Develop and execute strategies that align Instacart's compliance goals with broader business priorities, proactively identifying and addressing regulatory risks before they become escalations. - Lead, coach, and mentor a team of Regulatory Ops and Program Managers while remaining actively embedded in the work, owning key workstreams and initiatives alongside your team. - Lead and advocate for the Regulatory Operations team and broader Operations org by driving alignment on high-priority legislative initiatives and building strong relationships throughout the organization. - Partner closely with Policy & Government Affairs, Legal, Product & Engineering, Business Development, and Operations to drive seamless communication, proactive alignment, and consistent delivery of compliance outcomes across all regulatory initiatives. - Oversee the coordination, implementation, and monitoring of regulatory initiatives, ensuring on-time delivery of compliance objectives. - Own executive-level communication on the status, risks, and business implications of critical regulatory activities. - Build and continuously improve the operational frameworks, workflows, and tooling that scale the team's impact, including automation, audit processes, and the systems that keep Instacart ahead of long-term compliance risk. WHAT YOU'LL NEED To be successful in this role, you'll need: - A Bachelor's degree in Business, Operations, Public Policy, Law, or a related field. - 10+ years of experience in strategy, operations, regulatory/compliance operations, program management, consulting, or a related field, with a demonstrated ability to lead high-impact, cross-functional programs. - 2+ years of experience managing and developing direct reports, with a focus on driving the team to results and fostering individual growth. - Proven ability to drive alignment across cross-functional stakeholders in fast-paced, ambiguous environments. - Strong process development and operational excellence skills, with a track record of building scalable systems and frameworks from scratch. - Exceptional written and verbal communication skills, with the ability to communicate complex regulatory and compliance challenges to senior leadership. WHY REMOTE Instacart is a Flex First team, which means you'll have the flexibility to choose where you do your best work – whether it's from home, an office, or your favorite coffee shop – while staying connected and building community through regular in-person events. BENEFITS Instacart offers a competitive salary and benefits package, including opportunities for professional growth and development in a dynamic and fast-paced environment.