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Intercom

Senior Manager of Communications

OtherFull-TimeSenior
Location
Worldwide
Job Type
Full-Time
Experience
Senior
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Job Description

ABOUT THE ROLE Fin, the AI Customer Agent company, is seeking a strategic communications leader to own and elevate its external presence in the market. As the Senior Manager of Communications, you will be responsible for shaping the company's external communications strategy, focusing on earned media, executive visibility, and brand positioning within the AI space. WHAT YOU'LL DO In this high-impact role, you will drive a modern PR approach, leveraging podcasts, speaking engagements, new media, and industry influence to elevate Fin's voice in the market. You will partner closely with the executive team to develop sharp, credible narratives and push back when needed to ensure the best messages are in market. You will also lead a strong, lean team in managing multiple workstreams simultaneously and moving quickly without sacrificing quality. WHAT YOU'LL NEED To succeed in this role, you will need: - 10-12+ years of experience in communications, PR, or content strategy, with meaningful time spent in B2B tech or AI - A track record of building executive profiles and landing meaningful coverage in new media formats - Strong strategic instincts paired with a bias toward execution - Comfortable pushing back on executives and agencies alike to protect message quality - Metrics-driven with a low tolerance for fuzzy outcomes - Experience managing agency relationships and holding partners to a high bar WHY REMOTE Fin is a hybrid company, believing that working in person helps stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. You will be expected to be in the office at least three days per week, but the company values flexibility and remote work. BENEFITS Fin offers a competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, and unlimited access to best-in-class AI tools. The company also offers a flexible paid time off policy, paid parental leave program, 401k plan and match, and a radically open and accepting culture.