Senior Manager, IT Product Management

ABOUT THE ROLE We are seeking a seasoned Senior Manager to lead two critical and complementary functions within Business Technology: IT Product Management and IT Software Asset Management. This is a high-impact leadership role responsible for bridging the gap between Business Technology (BT) capabilities and business needs — ensuring internal technology systems are managed with product rigor and adopted effectively across the organization. You will directly manage a team of Business Technology Product Managers and Asset Management Lead/Specialists, bringing structure, strategic alignment, and operational excellence to both disciplines. This role reports to the Head of Business Technology. WHAT YOU'LL DO As a Senior Manager, IT Product Management, you will be responsible for defining and maintaining the product vision, strategy, and prioritized roadmap for internal business applications and enterprise systems. You will partner with business owners to understand functional requirements, pain points, and technology investment priorities, and act as the business owner proxy for internal BT systems. You will also design and lead the Plan and Commit process with business stakeholders for all BT technology requests, define criteria for prioritizing BT projects and enhancements, and publish and maintain a visible backlog providing stakeholders transparency into queue status, estimated effort, and delivery timelines. Additionally, you will oversee QA and UAT processes to ensure systems meet business requirements before deployment, participate in sprint demos and provide feedback to ensure development meets defined acceptance criteria, and own and maintain the BT release calendar. You will also establish hypercare programs for major system go-lives, including elevated incident SLAs and daily status check-ins during stabilization. You will also lead and govern the end-to-end software asset lifecycle management program, establish centralized SaaS intake and approval processes, drive cost-reduction and optimization through regular license audits and contract consolidation, and create comprehensive software asset management metrics, dashboards, and reporting. WHAT YOU'LL NEED To be successful in this role, you will need 10+ years of experience in IT/business systems product management, or a related discipline with 5+ years of experience in people management. You will also need demonstrated experience owning end-to-end product strategy and delivery for internal enterprise systems, a strong understanding of SaaS governance, software asset management, and IT financial management best practices, and excellent stakeholder management skills. WHY REMOTE We work Flexible First, which means this role can be performed remotely anywhere within Ontario or British Columbia, Canada. We value flexibility and believe that it allows our employees to work in a way that best suits their needs and productivity. BENEFITS Marqeta offers a range of benefits to support the health, well-being, and career growth of our employees, including a comprehensive health plan, parental leave, education stipend, life insurance, and flexible schedule.