Senior Manager, Accounts Receivable, Credit & Collections

ABOUT THE ROLE Anthropic is a rapidly growing company focused on creating reliable, interpretable, and steerable AI systems. As a Senior Manager, Accounts Receivable, Credit & Collections, you will play a critical role in shaping the company's credit and collections strategy for the EMEA region. You will lead a team of credit and collections professionals, set the strategic direction for the region, and drive the adoption of automation and AI across the credit and collections workflow. WHAT YOU'LL DO As a Senior Manager, you will be responsible for the end-to-end credit and collections lifecycle for EMEA customers, from onboarding credit reviews through dispute resolution and cash recovery. Your key responsibilities will include: * Setting the strategic direction for EMEA credit and collections, including portfolio management, aging reviews, and cash forecasting for the region * Owning the EMEA collections automation roadmap, including segmentation strategy, dunning workflows, self-service payment experiences, and automated dispute routing * Driving adoption of AI across the credit and collections workflow, including intelligent prioritization of collector outreach, AI-drafted customer correspondence, predictive risk scoring, and automated reconciliation of customer responses * Leading, coaching, and developing a team of credit and collections professionals, including people managers, setting clear KPIs around DSO, aging, collection effectiveness, and automation coverage * Owning credit risk strategy for new and existing EMEA customers, including credit policy, credit limit frameworks, payment term guidelines, and data-driven escalation of higher-risk accounts * Partnering with Sales, Deal Desk, and Legal leadership on contract negotiations involving payment terms, credit exposure, and non-standard billing arrangements * Driving timely resolution of material customer disputes in partnership with Billing Operations, Cash Application, and Customer Success * Developing and refining credit and collections policies, playbooks, and escalation paths suited to a rapidly scaling enterprise SaaS business, with automation embedded by default rather than bolted on * Leading the EMEA rollout and continued optimization of our AR automation platform, including workflow design, integrations with ERP and billing systems, and reporting * Partnering with Finance Systems and internal AI tooling teams to identify and deploy agentic and LLM-based solutions that reduce manual work and improve decision quality across the credit and collections lifecycle * Navigating EMEA-specific regulatory, tax, and payment landscape considerations, including VAT, SEPA, cross-border collections, and multi-currency receivables * Delivering regular reporting and insights on receivables health, bad debt reserves, collections performance, and automation metrics to senior finance leadership * Collaborating with regional AR peers to harmonize global credit and collections standards while accounting for EMEA-specific commercial and regulatory nuances * Representing EMEA AR in cross-functional initiatives spanning systems, controls, and finance transformation WHAT YOU'LL NEED To be successful in this role, you will need: * Experience leading credit and collections teams in a high-growth or enterprise SaaS environment, including managing other managers * Demonstrated experience driving automation across credit and collections workflows, with measurable improvements to efficiency, coverage, or DSO * Strong working knowledge of commercial credit risk assessment, including use of credit reporting tools (e.g., Dun & Brad