Senior Fraud Investigator, EU - English & Spanish Speaking

ABOUT THE ROLE We're seeking a Senior Fraud Investigator to join our EU Fraud Customer Operations team at Monzo. This role is crucial in protecting Monzo and our customers from fraud, and we're looking for individuals who are passionate about preventing fraud and protecting our customers. WHAT YOU'LL DO As a Senior Fraud Investigator, you'll play a key role in investigating suspicious transactions, gathering evidence, and communicating with customers and other stakeholders to identify and prevent fraud. Your responsibilities will include: - Gathering evidence from flagged transaction data and customer claim submissions, and probing further where needed - Investigating the nature of suspicious transactions with empathy and attention to detail, using Monzo's values to guide your approach - Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account - Providing advice and support to victims of fraud on how they can protect themselves in the future - Communicating with other banks, CIFAS, and law enforcement about potential fraudsters in our customer base - Submitting accounts for closure where first-party concerns are held following investigation, in line with relevant guidance WHAT YOU'LL NEED To be successful in this role, you'll need: - Strong English written and verbal communication skills - Fluency in Spanish, both written and verbal communication skills - Experience working effectively as part of a technical team - Understanding of fraud and the ability to handle all typologies of fraud to reach resolutions for our customers - Ability to provide actionable specific feedback to a wide range of audiences and levels - Significant experience identifying trends and delivering fraud technical training and coaching to combat these - Knowledge of fraud prevention policy and regulations in the UK and the EU, and associated financial crime risks WHY REMOTE This role is remote-based in the UK, allowing you to work from anywhere while still being part of our team. BENEFITS - Salary: £31,100 - £39,250 (+ £2,500 Multilingual Premium) - Flexible working hours, including 8.5 hours per day, 1 in 4 weekends, and a 1-hour lunch break - £1,000 learning budget each year to use on books, training courses, and conferences - Birthday guarantee: we'll approve time off on your birthday if it falls on a day you're scheduled to work and it's outside of your training period - Plus lots more! Read our full list of benefits on our careers page.